MONEY BACK GUARANTEE
Certspots.com is a leading provider of IT certification exam preparation materials for professionals and students seeking to advance their careers and education. With a commitment to quality and customer satisfaction, we offer a money-back guarantee to ensure our clients are fully satisfied with their purchase.
Our guarantee policy is straightforward: If you purchase one of our products and are not completely satisfied with it, you can request a refund within 90 days of purchase. We are confident in the quality of our materials and believe that they will help you pass your certification exam on the first try. However, if for any reason you are not satisfied, we want to make it easy for you to get your money back.
To request a refund, simply contact our customer service team within 90 days of your purchase date. We will ask for some basic information about your purchase, and then process your refund within 7 business days. Please note that we do not offer refunds for some special conditions.
Payment Refund Procedure
Our “payment refund procedure” is quite simple and we will require the following information from you:
Send us a scanned copy of the “enrollment slip” in the certification exam i.e. we need to know that when you registered for the exam.
Send us a scanned copy of your Result/Score Report.
Order number of products purchased from us.
Name and Payment method
We’ll refund your money within 7 business days.
Payment Refund Policy
In order to avoid scammers and proceed this Money Back Guarantee for loyal customers, we have to make sure that:
The candidate prepared for the examination and spent at least 7 days studying our materials.
The Candidate didn’t skip the examination due to personal problems.
You have purchased the product from us within the last 90 days.
Outdated Exam materials are not valid for claim. Candidates who use our outdated materials to attend the Exam, which is already updated by Certspots Team, have no right to make Claims.
The guarantee does not apply to “non-proctored” exams, i.e. exams available online without a proctor.
Retired exam. (For customers who use our current product to attend the exam, which is already retired.)
If you have got the product sold at a reduced price or obtained it for free, then there is no refund claim.
The refund option is not valid for Bundles/Packages, and thus, a Guarantee cannot be claimed on such purchases.
For the above cases and some others which do not appear but are involved with the guarantee policy, Certspots.com reserves All Rights for the explanation regarding Claims.