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1. Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

2. Which of the following components can be added to scripts? (Choose all that applies.)

3. Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.

4. When creating a schedule, which of these frequency types are available for the Repeating event feature? (Choose four.)

5. Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

6. To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.

7. Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

8. Which function is used as part of the decision to route to a different location based on the domain of the sender’s email address?

9. If you navigate away from the page without saving the Script, you will not lose any work you have completed.

10. Select all the required parameters for configuring the Salesforce data actions. (Choose three.)



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