Download 220-1102 Study Questions To Pass CompTIA A+ Certification Core 2 Exam

Jonnie Karnath2023-04-03T09:28:10+00:00

To pass the CompTIA A+ Certification Core 2 Exam exam, candidates need to have a deep understanding of these topics and be able to apply their knowledge to real-world scenarios. Our 220-1102 study questions will help you develop a strong understanding of the exam’s content and format, giving you the confidence you need to tackle any question that comes your way. Our 220-1102 study questions will help you identify any knowledge gaps or weak areas in your exam preparation, so you can focus your study efforts on the areas that need improvement. By using our 220-1102 study questions, you will be fully prepared to pass the exam with flying colors and achieve your certification goals.

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1. A help desk technician runs the following script: Inventory.py. The technician receives the following error message:

How do you want to Open this file?

Which of the following is the MOST likely reason this script is unable to run?

Scripts are not permitted to run.

The script was not built for Windows.

The script requires administrator privileges,

The runtime environment is not installed.

2. A technician needs to formal a USB drive to transfer 20GB of data from a Linux computer to a Windows computer.

Which of the following filesystems will the technician MOST likely use?

FAT32

ext4

NTFS

exFAT

3. A customer reported that a home PC with Windows 10 installed in the default configuration is having issues loading applications after a reboot occurred in the middle of the night.

Which of the following is the FIRST step in troubleshooting?

Install alternate open-source software in place of the applications with issues

Run both CPU and memory tests to ensure that all hardware functionality is normal

Check for any installed patches and roll them back one at a time until the issue is resolved

Reformat the hard drive, and then reinstall the newest Windows 10 release and all applications.

4. An organization's Chief Financial Officer (CFO) is concerned about losing access to very sensitive, legacy unmaintained PII on a workstation if a ransomware outbreak occurs. The CFO has a regulatory requirement to retain this data for many years.

Which of the following backup methods would BEST meet the requirements?

A daily, incremental backup that is saved to the corporate file server

An additional, secondary hard drive in a mirrored RAID configuration

A full backup of the data that is stored of site in cold storage

Weekly, differential backups that are stored in a cloud-hosting provider

5. A user reports a workstation has been performing strangely after a suspicious email was opened on it earlier in the week.

Which of the following should the technician perform FIRST?

Escalate the ticket to Tier 2.

Run a virus scan.

Utilize a Windows restore point.

Reimage the computer.

6. A technician has been tasked with using the fastest and most secure method of logging in to laptops.

Which of the following log-in options meets these requirements?

Username and password

SSO

Fingerprint

7. A technician is troubleshooting a customer's PC and receives a phone call. The technician does not take the call and sets the phone to silent.

Which of the following BEST describes the technician's actions?

Avoid distractions

Deal appropriately with customer's confidential material

Adhere to user privacy policy

Set and meet timelines

8. A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.

Which of the following would BEST accomplish this task?

Differential backup

Off-site backup

Incremental backup

Full backup

9. A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times.

Which of the following should the technician do to selectively prevent programs from loading?

Right-click the Windows button, then select Run entering shell startup and clicking OK, and then move items one by one to the Recycle Bin

Remark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run

Manually disable all startup tasks currently listed as enabled and reboot checking for issue resolution at startup

Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

10. A technician receives a call from a user who is on vacation. The user provides the necessary credentials and asks the technician to log in to the users account and read a critical email that the user has been expecting. The technician refuses because this is a violation of the:

acceptable use policy.

regulatory compliance requirements.

non-disclosure agreement

incident response procedures

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11. A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional.

Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

Convert the PC from a DHCP assignment to a static IP address.

Run a speed test to ensure the advertised speeds are met.

Test all network sharing and printing functionality the customer uses.

Change the default passwords on new network devices.

12. An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost.

Which of the following steps should a systems administrator attempt FIRST?

Uninstall and reinstall the application

Reset the phone to factory settings

Install an alternative application with similar functionality

Clear the application cache.

13. Which of the following must be maintained throughout the forensic evidence life cycle when dealing with a piece of evidence?

Acceptable use

Chain of custody

Security policy

Information management

14. When a user calls in to report an issue, a technician submits a ticket on the user's behalf.

Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

Have the user provide a callback phone number to be added to the ticket

Assign the ticket to the department's power user

Provide the user with a unique ticket number that can be referenced on subsequent calls.

15. An organization is centralizing support functions and requires the ability to support a remote user's desktop.

Which of the following technologies will allow a technician to see the issue along with the user?

RDP

VNC

SSH

VPN

16. While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes.

Which of the following should the support representative do NEXT?

Send a quick message regarding the delay to the next customer.

Cut the current customer's lime short and rush to the next customer.

Apologize to the next customer when arriving late.

Arrive late to the next meeting without acknowledging the lime.

17. A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software.

Which of the following should the technician do to MOST likely resolve the issue?

Bridge the LAN connection between the laptop and the desktop.

Set the laptop configuration to DHCP to prevent conflicts.

Remove the static IP configuration from the desktop.

Replace the network card in the laptop, as it may be defective.

18. A user installed a new application that automatically starts each time the user logs in to a Windows 10 system. The user does not want this to happen and has asked for this setting to be changed.

Which of the following tools would the technician MOST likely use to safely make this change?

Registry Editor

Task Manager

Event Viewer

Local Users and Groups

19. A developer is creating a shell script to automate basic tasks in Linux.

Which of the following file types are supported by default?

.py

.js

.vbs

.sh

20. While browsing a website, a staff member received a message that the website could not be trusted. Shortly afterward, several other colleagues reported the same issue across numerous other websites. Remote users who were not connected to corporate resources did not have any issues.

Which of the following is MOST likely the cause of this issue?

A bad antivirus signature update was installed.

A router was misconfigured and was blocking traffic.

An upstream internet service provider was flapping.

The time or date was not in sync with the website.

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21. Following the latest Windows update PDF files are opening in Microsoft Edge instead of Adobe Reader.

Which of the following utilities should be used to ensure all PDF files open in Adobe Reader?

Network and Sharing Center

Programs and Features

Default Apps

Add or Remove Programs

22. A bank would like to enhance building security in order to prevent vehicles from driving into the building while also maintaining easy access for customers.

Which of the following BEST addresses this need?

Guards

Bollards

Motion sensors

Access control vestibule

23. HOTSPOT

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

24. A technician has just used an anti-malware removal tool to resolve a user's malware issue on a corporate laptop.

Which of the following BEST describes what the technician should do before returning the laptop to the user?

Educate the user on malware removal.

Educate the user on how to reinstall the laptop O

Educate the user on how to access recovery mode.

Educate the user on common threats and how to avoid them.

25. HOTSPOT

Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

Click on individual tickers to see the ticket details. View attachments to determine the problem.

Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

26. A user receives a notification indicating the data plan on the user's corporate phone has reached its limit. The user has also noted the performance of the phone is abnormally slow. A technician discovers a third-party GPS application was installed on the phone.

Which of the following is the MOST likely cause?

The GPS application is installing software updates.

The GPS application contains malware.

The GPS application is updating its geospatial map data.

The GPS application is conflicting with the built-in GP

27. A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items.

Which of the following programs can the technician use to view startup items?

msinfo32

perfmon

regedit

taskmgr

28. A company has just refreshed several desktop PCs. The hard drives contain PII.

Which of the following is the BEST method to dispose of the drives?

Drilling

Degaussing

Low-level formatting

Erasing/wiping

29. A technician is working to resolve a Wi-Fi network issue at a doctor's office that is located next to an apartment complex. The technician discovers that employees and patients are not the only people on the network.

Which of the following should the technician do to BEST minimize this issue?

Disable unused ports.

Remove the guest network

Add a password to the guest network

Change the network channel.

30. A technician suspects the boot disk of a user's computer contains bad sectors.

Which of the following should the technician verify in the command prompt to address the issue without making any changes?

Run sfc / scannow on the drive as the administrator.

Run clearnmgr on the drive as the administrator

Run chkdsk on the drive as the administrator.

Run dfrgui on the drive as the administrator.

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31. A desktop engineer is deploying a master image.

Which of the following should the desktop engineer consider when building the master image? (Select TWO).

Device drivers

Keyboard backlight settings

Installed application license keys

Display orientation

Target device power supply

Disabling express charging

32. A neighbor successfully connected to a user's Wi-Fi network.

Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

Disable the SSID broadcast.

Disable encryption settings.

Disable DHCP reservations.

Disable logging.

33. A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet.

Which of the following attacks MOST likely occurred?

Brute force

Zero day

Denial of service

On-path

34. A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.

Which of the following would BEST accomplish this task?

Differential backup

Off-site backup

Incremental backup

Full backup

35. Which of the following is the MOST basic version of Windows that includes BitLocker?

Home

pro

Enterprise

Pro for Workstations

36. An analyst needs GUI access to server software running on a macOS server.

Which of the following options provides the BEST way for the analyst to access the macOS server from the Windows workstation?

RDP through RD Gateway

Apple Remote Desktop

SSH access with SSH keys

VNC with username and password

37. A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight.

Which of the following is the MOST likely reason Outlook has stopped functioning?

Spam filter installation

Invalid registry settings

Malware infection

Operating system update

38. A user created a file on a shared drive and wants to prevent its data from being accidentally deleted by others.

Which of the following applications should the technician use to assist the user with hiding the file?

Device Manager

Indexing Options

File Explorer

Administrative Tools

39. A Microsoft Windows PC needs to be set up for a user at a targe corporation. The user will need access to the corporate domain to access email and shared drives.

Which of the following versions of Windows would a technician MOST likely deploy for the user?

Windows Enterprise Edition

Windows Professional Edition

Windows Server Standard Edition

Windows Home Edition

40. A technician is setting up a desktop computer in a small office. The user will need to access files on a drive shared from another desktop on the network.

Which of the following configurations should the technician employ to achieve this goal?

Configure the network as private

Enable a proxy server

Grant the network administrator role to the user

Create a shortcut to public documents

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41. After clicking on a link in an email a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank.

Which of the following should the technician perform FIRST?

Update the browser's CRLs

File a trouble ticket with the bank.

Contact the ISP to report the CFCs concern

Instruct the CFO to exit the browser

42. A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue.

Which of the following should the technician confirm NEXT as part of the troubleshooting process?

If airplane mode is enabled

If Bluetooth is disabled

If NFC is enabled

If WiFi is enabled

If location services are disabled

43. Which of the following provide the BEST way to secure physical access to a data cento server room? (Select TWO).

Biometric lock

Badge reader

USB token

Video surveillance

Locking rack

Access control vestibule

44. Once weekly a user needs Linux to run a specific open-source application that is not available for the currently installed Windows platform. The user has limited bandwidth throughout the day.

Which of the following solutions would be the MOST efficient, allowing

for parallel execution of the Linux application and Windows applications?

Install and run Linux and the required application in a PaaS cloud environment

Install and run Linux and the required application as a virtual machine installed under the Windows OS

Use a swappable drive bay for the boot drive and install each OS with applications on its own drive Swap the drives as needed

Set up a dual boot system by selecting the option to install Linux alongside Windows

45. A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched.

Which of the following troubleshooting steps should the user perform FIRST?

Delete the application's cache.

Check for application updates.

Roll back the OS update.

Uninstall and reinstall the application.

46. Which of the following OS types provides a lightweight option for workstations thai need an easy-to-use browser-based interface?

FreeBSD

Chrome OS

macOS

Windows

47. A team of support agents will be using their workstations to store credit card data.

Which of the following should the IT department enable on the workstations in order to remain compliant with common regulatory controls? (Select TWO).

Encryption

Antivirus

AutoRun

Guest accounts

Default passwords

Backups

48. A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system.

Which of the following files should the technician execute in order to complete the installation?

Installer_x64.exe

Installer_Files.zip

Installer_32.msi

Installer_x86.exe

Installer_Win10Enterprise.dmg

49. A police officer often leaves a workstation for several minutes at a time.

Which of the following is the BEST way the officer can secure the workstation quickly when walking away?

Use a key combination to lock the computer when leaving.

Ensure no unauthorized personnel are in the area.

Configure a screensaver to lock the computer automatically after approximately 30 minutes of inactivity.

Turn off the monitor to prevent unauthorized visibility of information.

50. A technician is installing new software on a macOS computer.

Which of the following file types will the technician MOST likely use?

.deb

.vbs

.exe

.app

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51. As part of a CYOD policy a systems administrator needs to configure each user's Windows device to require a password when resuming from a period of sleep or inactivity.

Which of the following paths will lead the administrator to the correct settings?

Use Settings to access Screensaver settings

Use Settings to access Screen Timeout settings

Use Settings to access General

Use Settings to access Display.

52. Which of the following editions of Windows 10 requires reactivation every 180 days?

Enterprise

Pro for Workstation

Home

Pro

53. A technician received a call stating that all files in a user's documents folder appear to be Changed, and each of the files now has a look file extension

Which pf the following actions is the FIRST step the technician should take?

Runa live disk clone.

Run a full antivirus scan.

Use a batch file to rename the files-

Disconnect the machine from the network

54. After a company installed a new SOHO router customers were unable to access the company-hosted public website.

Which of the following will MOST likely allow customers to access the website?

Port forwarding

Firmware updates

IP filtering

Content filtering

55. A technician is installing new network equipment in a SOHO and wants to ensure the equipment is secured against external threats on the Internet.

Which of the following actions should the technician do FIRST?

Lock all devices in a closet.

Ensure all devices are from the same manufacturer.

Change the default administrative password.

Install the latest operating system and patches

56. A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed.

Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never

Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never

Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never

Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

57. An executive has contacted you through the help-desk chat support about an issue with a mobile device.

Assist the executive to help resolve the issue.

Which of the following should be done NEXT?

Educate the user on the solution that was performed.

Tell the user to take time to fix it themselves next time.

Close the ticket out.

Send an email to Telecom to inform them of the Issue and prevent reoccurrence.

58. A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application, The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder.

Which of the following should the technician do to solve the issue?

Remove the microphone from the USB hub and plug it directly into a USB port on the P

Enable the microphone under Windows Privacy settings to allow desktop applications to access it.

Delete the microphone from Device Manager and scan for new hardware,

Replace the USB microphone with one that uses a traditional 3.5mm plug.

59. The network was breached over the weekend System logs indicate that a single user's account was successfully breached after 500 attempts with a dictionary attack.

Which of the following would BEST mitigate this threat?

Encryption at rest

Account lockout

Automatic screen lock

Antivirus

60. Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined.

Which of the following should be performed FIRST to prevent further damage to the host and other systems?

Power off the machine.

Run a full antivirus scan.

Remove the LAN card.

Install a different endpoint solution.

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61. A user is unable to log in to the domain with a desktop PC, but a laptop PC is working properly on the same network. A technician logs in lo the desktop PC with a local account but is unable to browse to the secure intranet site to get troubleshooting tools.

Which of the following is the MOST likely cause of the issue?

Time drift

Dual in-line memory module failure

Application crash

Filesystem errors

62. A technician receives a ticket indicating the user cannot resolve external web pages

However, specific IP addresses are working.

Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Default gateway

Host address

Name server

Subnet mask

63. A user is having issues with document-processing software on a Windows workstation.

Other users that log in to the same device do not have the same issue.

Which of the following should a technician do to remediate the issue?

Roll back the updates.

Increase the page file.

Update the drivers.

Rebuild the profile.

64. Which of the following is the STRONGEST wireless configuration?

WPS

WPA3

WEP

WMN

65. A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible.

Which of the following steps should the technician take NEXT?

Continue researching the issue

Repeat the iterative processes

Inform the CEO the repair will take a couple of weeks

Escalate the ticket

66. DRAG DROP

A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer. Once the UPS stopped beeping, all functioning devices also turned off. In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

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