Free Salesforce Certified Administrator Practice Exam

Jonnie Karnath2023-06-23T06:31:37+00:00

Are you preparing for the Salesforce Certified Administrator exam and want to practice your skills before the actual test? Then, Certspots has got you covered! They offer a free Salesforce Certified Administrator practice exam that will help you identify the areas you need to focus on to pass the exam. This Salesforce Certified Administrator practice exam consists of single and multiple-choice questions, and it is designed to mimic the real exam. By taking this practice exam, you will get a good understanding of the format and types of questions that you will encounter on the actual test.

Don’t hesitate to take advantage of this free Salesforce Certified Administrator practice exam and boost your chances of passing the Salesforce Certified Administrator exam with flying colors!

Page 1 of 8

1. A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation.

When using the Lead Conversion process, which two records can be Created? Choose 2 answers

Account

Campaign

Case

Contact

2. The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out onvacation.

What should administrator use to fulfill the requirement?

Delegated approver

Two step Approval process

Approval history related list

Delegated Administrator

3. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

Geolocation

Geofence

Custom address

External lookup

4. The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.

What should the administrator do to identify why the user is unable to login?

Review the Security token.

Review the password history.

Review the Password policies.

Review the Login history

5. The administrator at Ursa Major Solar imported records into an object by mistake.

Which two tools should be used to undo this import? Choose 2 answers

Weekly Data Export

Mass Delete Records

Data Loader

Data Import Wizard

6. Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.

What should the administrator use to complete this request?

Use a record trigger flow.

Use a scheduled process builder.

Use a Roll-Up summary.

Use a scheduled flow

7. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.

How should an administrator ensure this requirement?

Make the field universally required.

Create a Process Builder to set the field.

Define an approval process for the child.

Require the field on the record type.

8. A sales rep has a list of 300 accounts with contacts that they want to load at one time.

Which tool should the administrator utilize to import the records to salesforce?

Dataloader.io

Data Loader

Manual Import

Data Import Wizard

9. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.

What could be Causing reps to have inappropriate access to data on dashboards?

Dashboard Filters

Dashboard Subscriptions

Dynamic Dashboards

Public Dashboards.

10. An administrator installed a managed package that contains a permission set group. The permission setgroup that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records.

What should the administrator do to control Delete access?

Use a muting permission set with a permission set group to mute selected permissions.

Create a new permission set that has Delete access deselected for the objects.

Create a new role that prevents Delete permissions from rolling up to the users.

Edit the profile for the users to remove Delete access from the objects.

Page 2 of 8

11. The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.

Which type of page should the administrator create?

Lightning app page.

Lightning page Tab.

Lightning record page.

Lightning page Component.

12. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object.

How should an administrator provide proper access?

Create a new profile

Configure permission sets.

Assign a new role.

Set Up Manual Sharing

13. Sales raps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals.

What should the administrator and close more deals.

Einstein Lead Scoring

Einstein Search Personalization

Einstein Activity Capture

Einstein Opportunity Scoring

14. Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

How should the administrator configure Salesforce to meet this requirement?

Create a page layout for each category and filter the Lead Source field based on category.

Create a dependency between the Product Category field and Lead Source field.

Create business processes and record types for each of the three product categories.

Create a single business process, then create record types for each product category.

15. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow.

What flow element should the administrator add?

Assignment

Get Records

Create Records

Update Records

16. Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.

Which two steps should the administration configure to meet this requirement? Choose 2 answers

Create a Custom Object for shoe design.

Configure a Custom Lookup Field for shoe design on the product object.

Add a custom master detail field for shoe design on the Product Object.

Use the Standard Object for designs.

17. The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.

What should the administrator do to identify why the user Is unable to log in?

Review the login history for the user.

Check the attempted logins by running the setup audit trail.

Pull the password history to ensure the password policy was followed.

Reset the security token for the profile.

18. Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team.

Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers

Custom report type.

Folder access

Report subscription

Field level security

19. The administrator at Cloud Kicks has a Custom picklist field on Lead, which is missing on the Contact when leads are converted.

Which two items should the administrator do to make sure these values are populated? Choose 2 answers

Create a custom picklist field on Contact.

Update the picklist value with a validation rule.

Map the picklist field on the Lead to the Contact.

Set the picklist field to be required on the Lead Object.

20. Universal container has a contact Lightning record Page with a component that shows LinkedIn data.

The sales team would like to only show this component to sales users when they are on their mobile phones. Choose 2 Answers.

Filter the component visibility with User > Profile > name = sales User.

Filter the component visibility with Form Factor= phone

Filter the component visibility with view = Mobile/Tablet.

Filter the component visibility with User > Role > Name = Sales User.

Page 3 of 8

21. The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.

How should an administrator configure this requirement?

Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.

Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.

Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.

Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.

22. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field.

What feature should an administrator use to meet this request?

Detail Column

Bucket Column

Group Rows

Filter Logic

23. Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to find documentation and similar cases from the Case page layout.

How should an administrator meet this requirement?

Create a custom object to capture popular case resolutions.

Use an interview flow to capture Case details.

Direct users to Global Search to look for similar cases.

Configure Knowledge with articles and data categories.

24. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.

What Should an administrator configure to meet this requirement?

Use Validation rule to trigger workflow to email to Lead.

Configure an auto response rule to email the lead.

Add a public group and process builder to email the lead.

Create an assignment rule to email the lead

25. Customerservice accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

Add the knowledge component to the page layout.

Add the Knowledge component list to the page layout.

Add the Knowledge related list to the page layout.

Add the knowledge related list to the record page

26. Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.

Which two tools should an administrator use to build this solution? Choose 2 answers

Validation Rule

Flow Builder

Approval Process

Quick Action

27. DreamHouse reality has an approval process. A manager attempts to approve the record but receives an error.

What should an administrator review to troubleshoot this request?

Add a delegated approver for the next approver in the process.

Update the field level security to view on fields that are updated in the process.

Check if the user in the next approver is inactive or missing

Review the page layout to ensure, the fields updated in the process are visible

28. Cloud Kicks has created a screen flow for their sales team to use when they add new leads. The screen flow collect name, email and shoe preference.

Which two things should the administrator do to display the screen flow? Choose 2 answers

Create a tab and add the screen flow to the page.

use a flow element and add the screen flow to the record page.

Add the flow in the utility bar of the console

install an app from the AppExchange

29. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.

What should an administrator configure to meet these requirements?

Validation rules that ensure that users are entering accurate sales stage information.

Different page layouts that control the picklist values for the opportunity types.

Public groups to limit record types and sales processes for opportunities.

Separate record types and Sales processes for the different types of opportunities.

30. Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

Re-open the Case.

Send email notifications.

Change the Case Priority.

Re-assign the Case.

Page 4 of 8

31. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.

Which two steps should the administrator configure to meet this requirement? Choose 2 answers

Add a custom master-detail field for shoe designs on the Product object,

Create a custom object for shoe designs.

Use the standard object for designs.

Configure a custom lookup field for shoe designs on the Product object.

32. An administrator created a record trigger flow to update contacts.

How should the administrator reference the values of the active record the flow is running on?

Use the {!Contact.Id} global variable.

Use the{!Account.Id} record variable.

Use the $Record global variable.

Use the Get Records element to find the Id.

33. An Administrator supporting global team of salesforce users has been asked to configure the company settings.

Which two options should the administrator configure? Choose 2 Answers

Password Policy

Default Language

Currency Local

34. Cloud Kicks has decided to delete a custom field.

What will happen to the data in the field when it is deleted?

The data in the field is stored for 20 days.

The data is permanently deleted.

The data associated with the field is required.

The data is restorable from the recycle bin.

35. The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.

What should the administrator do to pull contact fields into the Custom report?

Configure formula fields on event to populate contact information

Edit the custom Event report type and add fields related via lookup.

Create a new report type with event as the primary object and Contact as a related object.

Use a dashboard with filters to show Event and Contact data as requested.

36. The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.

Which Scenario Could prevent the administrator from fulfilling this requirement?

A junction object is required to support the lookup.

The lookup field in all the records contains a value.

The Look-Up field is required for Saving Records.

Roll-Up summary field sexist on the master object.

37. Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.

Which type of the field should an administrator create to accomplish this?

Custom Account Field

Standard Account Field.

Cross Object Formula Field

Master detail relationship Field

38. A sales rep has left the company and an administrator has been asked tore-assign all their accounts and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

Data Loader

Mass Transfer Tool

Data Import Wizard

Dataloader.io

39. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private.

How should the administrator accomplish this?

Add the subject matter experts to a public group and give them access to records with a criteria based sharing rule.

Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.

Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.

Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

40. What should an administrator use as an identifier when importing and updating records from a separate financial system?

Auto-Number field?

External ID

Rich text field

Record ID

Page 5 of 8

41. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing.

What should the administrator do to meet the deadline without increasing the budget?

Train someone on the sales and marketing teams to build dashboards.

Check the AppExchange for prebuilt Solution that can be easily customized.

Hire a Consultant to build the custom dashboards.

Build the dashboards manually to meet the deadline.

42. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?

Case Scheduled Reports.

Case Dashboard Refreshes.

Case Escalation Rules.

Case Assignment Rules.

43. Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit

findings from a property inspection.

Which feature should an administrator place on the page to fulfill this requirement?

Related List

Auto launched Flow

Record Detail

Screen Flow

44. Which two objects are customizable the Stage Setup Flow? Choose 2 answers

Leads

Campaigns

Opportunities

Campaign Members

45. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.

What are two considerations for this configuration? Choose 2 answers

IP address restrictions are set on the profile or globally for the org.

Users can change their password to avoid login IP restrictions.

Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.

Single sign-on will allow users to log in from anywhere.

46. At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.

What should the administrator use to deliver this requirement?

Flow Builder

Approval Process

Prebuild Macro.

Formula field

47. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.

What should the administrator configure to make it easier for teams to collaborate with the same customer?

Enable and configure standard opportunity teams with splits.

Enable account teams and show the users how to set up a default account team.

Create a queue for each team and assign account ownership to the queue.

Propose the users manually share all their accounts with their teammates.

48. An administrator has been asked to change the data type of an auto number to text field.

What should the administrator be aware of before changing the field?

Existing field values will remain unchanged.

Existing field values will be Converted.

Existing field values will be deleted.

Existing auto number field to Text is prevented.

49. Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.

Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers

Create a junction with a custom object.

Create two master detail relationships on the new object.

Create two lookup relationships on the new object.

Create URL fields on a custom object.

50. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.

Which two tools should and administrator configure? Choose 2 answers

Quick Action

Outbound Message

Approval Process

Email Alert Action

Page 6 of 8

51. The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.

Which two solutions should the administrator use to modify the picklist field values? Choose 2 answers

Add the Campaign Member Statuses related list to the Page Layout.

Edit the picklist values for the Campaign Status in object Manager.

Mass modify the Campaign Member Statuses related list.

Modify the picklist value on the Campaign Member Statuses related list

52. DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.

Which AppExchange item should help the administrator to meet the request?

Lightning Data

Lightning Community

Flow Solutions

Bolt Solutions

53. Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.

What options should the administrator adjust to fully restrict access?

Record setting and search index

Permissions and tab visibility

App permissions and search terms

Page layouts and field- level security

54. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements:

Assignment, Decision, Get Records, and Loop.

What would cause this?

The flow is ascreen flow.

The version of the flow is inactive.

The flow is a before save flow.

The version of the flow is activated.

55. The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind? Choose 2 Answers

Only one theme can be active at a time, and a theme applies to the entire org.

Themes apply to salesforce classic and to the salesforce mobile app.

Up to 150 custom themes can be created, modified, or cloned from the built-in themes.

Chatter external users see the built-in Lightning theme only.

56. An administrator wants to create a form in Salesforce for users to fill out when they lose a client.

Which automation tool supports creating a wizard to accomplish this goal?

Process Builder

Approval Process

Outbound Message

Flow Builder

57. Sales reps at NorthernTrail Outfitters have asked for a way to change the Probability field value of their Opportunities.

What should an administrator suggest to meet this request?

Define a new Stage picklist value.

Create a custom field on Opportunity.

Configure Forecasting support.

Make the field editable on page layouts

58. Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.

How should an administrator accomplish the request?

Create a workflow role to update the Event Date Field.

Create an approval process on the Campaign object.

Create a sharing rule so that other agents can view events.

Create a campaign for agents to request event dates.

59. Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.

How should an administrator accomplish this request?

Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.

Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.

Make the Account Revenue field required on the page layout.

Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum

60. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records.

What should the administrator do to complete this requirement?

Create an indirect lookup

Create an encrypted lookup

Create a hierarchical lookup

Create a master-detail lookup.

Page 7 of 8

61. Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?

Object Permissions

App Permissions

Pig wide Defaults

Tab Settings

62. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure? Choose 3 answers

Maximum invalid login attempts

Prohibited password values

Require use of Password Manager App

Password complexity requirements

Number of days until expiration

63. A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

Which two ways should the administrator help the user log into Salesforce?

Reset the password policies to allow the user to login.

Reset password on the user's record detail page.

Use the unlock button on the user's record detail page.

64. Which item is available in a Lightning App where visibility is limited to the Salesforce Mobile App?

Today

Favorites

Utility Bar.

Home Page.

65. How should an administrator support this request?

Use process builder to capture the daily average on each opportunity.

Add Formula Fields to track Stages on each Opportunity.

Run the Opportunity Stage Duration report.

Refresh weekly reporting snapshots for Closed Opportunities.

66. Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status.

Which Feature Should an administrator use to fulfill this request?

Validation rules.

Global Value Picklists

Predefined field Values.

Dependent Picklists.

67. The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.

How should this be configured?

Assignment Rules.

Business Hours.

Case Queues

Escalation Rules

68. Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.

Which automation solution should an administrator use to implement this request?

Quick Action

Workflow Rule

Flow Builder

Outbound Message

69. Northern Trail Outfitters wants emails received from customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the correct queue?

Utilize a flow to identify the correct queue and assign the case.

Use a custom email services to set the owner of the case upon creation.

Create an Escalation Rules to send cases to the correct queue.

Configure Email-to-Case so emails are delivered to the correct queue

70. The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field.

What should an administrator take into consideration when undeleting the field?

The field needs to be re-added to reports.

The field history will remain deleted.

The field needs to be restored from the recycle bin.

The field needs to be re-added to page Layouts.

Page 8 of 8

71. User at Cloud Kicks want to see information more useful for their role on the Case page.

How should an administrator make the pages more dynamic and easier to use?

Add Component visibility filters to the Components.

Remove fields from the record details component.

Delete the extra component from the page.

Include more tab components with filters.

72. Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.

How should the administrator configure this requirement?

Create two record types, each with 3 page layouts.

Create one record type with six Page Layouts.

Create three record types, each with 2 page layouts.

Create six record types, each with 1 page layout.

73. The administrator at Dream House Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

Email Notifications

Email-to-Case

Email Alerts

Email Templates

74. Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.

How Should the administrator configure this requirement?

Create three sales processes. Create three record types and one page layout.

Create one sales process. Create three record types and three page layouts.

Create three sales processes. Create three record types and three page layouts.

Create one sales process. Create one record type and three page layouts.

75. Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. That the flow is launched by a process, But the flow is not working properly.

What should administrator do to identify the problem?

Use the native debug feature in the flow builder.

Review debug logs with the login level.

View the setup audit Trail and review for errors.

Setup Email logs and review the send error log.

Facebook Twitter LinkedIn Google + Email