Salesforce Certified Business Analyst Dumps - Shortcut Key To Success

Salesforce Certified Business Analyst Dumps – Shortcut Key To Success

Jonnie Karnath2023-04-17T14:27:28+00:00

If you’re looking for a shortcut key to your success in the Certified Business Analyst Salesforce Certified Business Analyst Exam exam, Certspots provides up-to-date, accurate, and reliable Salesforce Certified Business Analyst dumps that have been carefully crafted to help you pass your exam on the first try. These Salesforce Certified Business Analyst dumps have been designed to cover all the topics and concepts that you’ll need to know to pass the Salesforce Certified Business Analyst exam. Plus, they’re updated regularly to ensure that they reflect any changes or updates to the exam. They’re available in different formats, including PDF and practice exam software, which allows you to practice and test your knowledge before the actual exam.

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1. Cloud Kicks will launch a new customer experience portal.

During discussions with the VP of customer service, a business analyst (BA) recorded the following:

• All logins must use multi-factor authentication (MFA).

• Portal pages should load within 2 seconds.

How should the BA document the items?

functional requirement

Non-functional requirement

User story

2. A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.

Which way should the BA approach creation of this documentation?

Include the personal perspective for acceptance criteria and the overall perspective for definition of done.

Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.

Include the overall perspective for acceptance criteria and the persona's perspective for definition of done.

3. Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.

Which resources should the BA use to determine which changes must be made manually in each environment?

Metadata coverage report

Object Schema Builder

Setup Audit Trail

4. A business analyst (BA) is in the process of documenting requirements.

The BA wrote the following user story:

"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.’’

Which acceptance criteria is most appropriate for this user story?

Able to monitor the sales team's performance

Able to click the Run button on sales reports

Able to view the sales team's reports

5. A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.

What should the BAs do differently to prevent this error from happening?

Each BA should use their own separate documentation.

Each BA should enter their business needs in a shared spreadsheet,

Each BA should use a shared system that has version control.

6. Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.

What is the benefit of creating user stories when documenting project requirements?

User stories provide specific details about a product early in the development lifecycle.

User stones decrease the need for collaboration within a product team throughout the project.

User stones translate requirements in a way that shows a product's value to the end user.

7. Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.

Which group should the BA include early in the scoping process?

Personas

Stakeholders

Scrum team

8. Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.

What is an example of good acceptance criteria?

A sales rep can view current information directly in the Lead and Contact records.

A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.

Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

9. A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.

Which step should the BA include e in the business flowchart?

Capture decision steps and different outcomes. Illustrate which fields are integrated with an external system.

Set limits to the scope that will be documented.

10. A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.

What should the BA confirm about the user stories when completing this review?

They contain substantial details and focus on technical elements.

They are dependent on related acceptance criteria and overlap with other use cases.

They can be easily prioritized and are small enough to estimate accurately.

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11. The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.

Which user story meets this requirement?

As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets.

As a CRM manager, I need to see my team’s work queues so I can monitor their open tickets.

As a user, I need to see case queue to monitor my team's work.

12. The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).

What is a business analyst's role during UAT?

Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.

Document user stories and clarify business needs so IT can deliver results based on the requirements.

Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.

13. What is used to declaratively move metadata from one environment to another?

Data Loader

Change Sets

Import Wizard

Ant Migration

14. Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

2 FA

Single Sign-On

Email Proof

15. Universal Containers (UC) stores information about its containers in the standard Salesforce Product object. UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.

What should the business analyst review to learn more about the previous consultant's recommendation?

Entity Relationship Diagram (ERD)

System requirements specification

Change request logs

16. The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.

Which activity would be most effective in helping the BA understand the sales process?

Using live workshops to map out the sales process

Asking stakeholders to complete a questionnaire

Conducting individual interviews with stakeholders

17. As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.

What should the business analyst do to gain the end users' cooperation?

Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.

Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.

Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.

18. A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers."

Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.

As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.

19. The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.

Which tactical document should the BA use to capture features?

Business analysis plan

User Acceptance Test plan

Release plan

20. Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.

What should the BA do to build trust with the stakeholder as the project continues?

Set up a casual meeting to create a personal connection with the stakeholder.

Reset project expectations at the next meeting with the stakeholder.

Ask an executive sponsor to address the stakeholder's concerns.

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21. Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.

Which option should the BA use to construct the user story?

As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.

As a sales team member, I need additional enablement training and reporting information to help the improve close rates.

AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.

22. The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this as an issue that prevents deployment to production.

Which principle of Agile methodology does this violate?

Sprint retrospective

Definition of done

Iterative development

23. In which of the following app markets CANT the Salesforce App be found?

Google Play

AppExchange

App Store

24. 1.An executive stakeholders at Northern Trail Outfitters (NTO) wants to explore automating NTO’s Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.

Which type of document should the BA present to the stakeholders?

A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process

A business process map detailing the existing step-by-step Quote-to-Cash process

25. What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?

Complete testing, build training materials, and elicit requirements for the next iteration.

Create a data dictionary, write end user documentation, and review test scripts.

Gather business requirements, create process maps, and write user stories.

26. Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.

What should the BA include in these requirements?

Detailed documentation of technical solution

Test scripts to validate requirements

High-level description of required functionality

27. Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.

What should the user story focus on?

Sales margins

Customer experience

Product functionality

28. The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early In their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.

What should the BA focus on doing first during the initial discovery phase?

Shadow the sales team to observe process for entering data into Accounts and Opportunities.

Meet with the executive leadership team to accurately understand the business need.

Understand and document the data quality issues reported by the data science team.

29. A project is in the user acceptance testing phase of a Sales Cloud implementation at Universal Containers. The business analyst (BA) is coordinating the test case execution and supporting the testers. One of the testers fails a test case because they were unable to see a custom field identified in the directions. The BA has reviewed the details of the failed test case and compared the expected outcome to the requirements.

What should the BA do next?

Assign the test case to another tester.

Assign a bug to the development team.

Attempt to reproduce the issue.

30. The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.

During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.

Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.

Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.

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31. A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.

What should the BA do during UAT to ensure the solution meets the requirements?

Work with subject matter experts to perform UAT in a sandbox.

Work with the solution architect to perform unit testing in a sandbox.

Work with the quality assurance (QA) team to perform UAT in a sandbox.

32. A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar data. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce.

Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?

Collaborative

Assertive

Analytical

33. Which permission is required to create, delete, refresh or activate a Sandbox?

Sandbox Editor

Environment Manager

System Administrator

Manage Sandbox

34. Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.

What should the BA do to build trust with the stakeholders?

Be vulnerable and own their mistake.

Promise to work harder to avoid other mistakes.

Ask their supervisor for help immediately.

35. Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.

What is one of the BA's strongest arguments for using configuration over code?

Configuration leverages multiple programming languages.

Configuration allows for any level of complexity.

Configuration provides faster speed to market.

36. Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.

As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

Change Set Development, Org Development, Package Development

Rapid Application Development, Org Development Package Development

Salesforce DX, Flow Builder, Rapid Application Development

37. Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.

Which diagram should the BA use in this case?

SIPOC (Suppliers, Inputs, Process, Outputs, Customers)

Capability Model

Value Stream Map

38. Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.

What should the BA do?

Focus on the task at hand instead of on individual team members.

Avoid exposing one's own mistakes to the team.

Tell the truth in difficult situations.

39. The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.

What should the BA tell the executive?

Work will begin after executive approval is given.

Work will begin in the next sprint.

Work will begin when capacity becomes available

40. Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.

Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

Persona analysis

Enterprise analysis

Stakeholder analysis

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41. Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.

Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

Managed packages are easily customizable to meet CK's exact requirements.

Managed packages are updated automatically with each Salesforce Release.

Each version of a managed package on the AppExchange undergoes a security review.

42. A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.

What should the BA do to engage the business most effectively during UAT"?

Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.

Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.

Work business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release.

43. The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story.

Which user story most accurately represents the goal?

As a visitor to the CK website, I want to make sure that I can shop without disruption during a large promotion so I have a frictionless shopping experience.

As a site administrator of the CK website, I want to make sure that the web server can process requests at 150% of the average traffic rate during the latest promotion.

As a user, I want to make sure that shoppers on the CK website can complete their purchases without disruption during the newest promotion.

44. Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.

Which activity should be handled by a business analyst assigned to this project?

Work with Salesforce to purchase the necessary licenses.

Manage existing Salesforce applications and activities.

Understand current business processes and document existing functionality.

45. Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.

Which option captures this requirement?

Make the template user-friendly and accessible only by members of the account team.

The sales manager can make the template user-friendly.

Accessible by members of the account team.

46. Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.

Which elicitation technique should the business analyst use to help the team meet its goal?

Prototyping

Brainstorming

Observation

47. Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following:

User Story.

"As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'

• A manager can change the status of the request

• A manager can send a comment to the employee about their request.

• The solution must be intuitive.

Why does the BA need to make a change to improve the user story'

The acceptance criteria is too vague.

The user story is too large to test.

The acceptance criteria should be solution focused.

48. Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).

What are benefits of ALM that the BA should share with the stakeholder?

ALM provides processes and policies which help build apps more efficiently.

ALM offers preview access to the three Salesforce Releases per year.

ALM allows features to remain static and reduces incremental changes.

49. At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid assumptions and focus on stakeholder value.

Which element should the BA choose to define the intended results?

Requirements

User stories

Epics

50. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.

What should the BA do next?

Proceed with the sales team's project as planned.

Start project work for the operations team.

Include the operations team during discovery.

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51. The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.

What should the BA do next?

Organize requirements.

Validate requirements.

Prioritize requirements.

52. The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.

Which type of requirement documentation is the BA using in this scenario?

Process mapping

Value stream mapping

Data modeling

53. A business analyst (BA) at Universal Containers had a meeting with sales and service reps to gather requirements around contact management for a new Salesforce implementation. A sales rep wants a place to capture the names of the contact's spouse and children to help build the relationship. The BA writes the following user story.

"As a user, I need to be able to record a contact's title and role as separate data points so I know who to address for various needs of the account.’’

Who should be listed as the persona?

Sales rep

Contact

Service rep

54. The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object. The QA team is unable to discern what needs to be tested as a result of the updated flow.

What should the business analyst review and revise to provide more clarity to the QA team?

The who, what, and why of the user story

The acceptance criteria of the user story

The definition of done of the user story

55. Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.

What should the BA use to accomplish the goal?

Business analysis plan

Process mapping

Change management

56. The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.

Which approach should the BA follow?

Create a scratch org and give the development team access to it.

Create a partial sandbox and give the VP of sales access to it.

Create a full copy sandbox and give power users access to it

57. A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.

What should the BA do to help prevent gaps from being discovered after go live?

Focus more on happy path testing and less on edge case testing.

Write test scripts that reflect real life and cover the requirements.

Streamline testing by limiting the number of testers involved.

58. From where can an Admin unlock a user?

Setup > Locked Users > Unlock

Users > Select user > Unlock

Setup > Object Manager > Users > Select User > Unlock

Users > Logins > Unlock Users

59. Which users will be able to reset a Single Sign-On user Password?

The SSO Manager

Users above the SSO user in the role hierarchy.

Only the Admin

Admin and Users with the right permission sets.

60. Universal Containers has planned an initiative to assess its Salesforce org to identify areas of risk and has asked the business analyst (BA) to provide an analysis of its current state. The BA will utilize Salesforce Optimizer for the assessment.

How should the BA use the output from the tool?

Understand the project scope.

Verify Lightning page loading time.

Identify top project priorities.

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61. Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.

What should the BA do to successfully meet governance requirements to identify the business purpose?

Use UC's existing terminology.

Adhere to agreed upon mapping standards.

Identify resources engaged in each step.

62. As a part of discovery, the business analyst (BA) at Universal Containers is trying to

understand how Salesforce was implemented.

What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

Salesforce Optimizer

Setup Audit Trail

Reports and Dashboards

63. Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.

Which document should a business analyst use to .capture the software and behavioral requirements of the application?

Scope statement specification

Functional requirements specification

System requirements specification

64. A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.

Which document should the BA use?

RACI chart

User stories

Stakeholder analysis

65. The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company.

What should the BA do to present this information?

Share user stories about the feature.

Demo the new feature.

Create a feature manual.

66. The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.

Which characteristics make a user story successful?

Clean Direct, Concise, Cross Functional, Configurable

Actionable., Concise, Testable, Solution-oriented, Defined

Independent, Negotiable, Valuable, Estimable. Small, Testable

67. Of the following Locale Settings, select which one CANNOT be selected when creating a new user.

Time Zone

Language

Working Hours

Locale

68. The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.

Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

Ask questions to understand their needs and focus on shared goals.

Present the pros and cons of the decision by using logic and facts.

Demonstrate the BA's expertise and clearly state the decision is final.

69. The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.

Which methodology should help the BA obtain the required information?

V2MOM (Vision. Values, Methods, Obstacles, Measures)

RACI (Responsible, Accountable, Consulted, Informed)

SMART (Specific, Measurable, Achievable, Relevant, Time-bound)

70. Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO’s org to find out which pages are the slowest to load when using the app on the phone.

What is the first step the BA should take to help resolve the issue?

Create a new page layout for the phone.

Use performance analyzer to view the assessment.

Confirm steps to reproduce the issue.

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71. Which Information should the BA gather during the initial discovery meeting?

Employee review cycle for the support team

Limitations of the current support process

A Contact information for key stakeholders

72. Up to how many Profiles can a User have?

Up to 3

The Administrator can have up to 3, normal users only 1.

As many as required.

Only 1

73. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.

Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

Test

Plan

Build

74. Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?

Identity Only

Lightning Platform

SSO License

Salesforce License

75. The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop.

What should the BA keep in mind during the process?

User stories encourage iterative development.

User stories specify which technical components are impacted.

User stories are fixed upon stakeholder approval.

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