Best Salesforce User Experience Designer Dumps [2023] With Real Exam Questions

Jonnie Karnath2023-04-28T06:35:58+00:00

Do you want to ensure your success and pass the User Experience Designer exam on your first attempt? One of the biggest advantages of using the Salesforce User Experience Designer dumps is that it is updated regularly to ensure that it reflects the latest exam trends and requirements. This means that you can be sure that the Salesforce User Experience Designer dumps you are studying are up-to-date and relevant to the exam you are preparing for. In addition to providing you with real exam questions and answers, the Salesforce User Experience Designer dumps also include practice tests and quizzes that are designed to simulate the actual exam experience. This will help you get a feel for the exam format, as well as identify areas where you may need to focus your study efforts.

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1. How should a UX designer differentiate between a voice and a tone?

Voice reflects the expression and the tone is the way one designs

Voice reflects the character and tone is one's strength

Voice reflects the frequency and tone is one's pitch

Voice reflects the personality and tone is the way ones speaks

2. Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.

In which order should CK's UX Designer undertake the steps of this process to achieve maximum impact?

Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation

Observation > Ideation > Prototyping > User Feedback > Iteration > implementation

Prototyping > Iteration > Observation > Ideation > Implementation > User Feedback

Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration

3. Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act, and sound like Salesforce? Choose 2 answers

Full functional components

Blueprints and tokens

In-App Guidance

Guidelines for voice and tone

4. Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK’s UX Designer has identified that dynamic dashboards could be a useful tool to improve org usability and experience.

How many different dynamic dashboards could they create?

Up to 3

Unlimited

Up to 20

Up to 10

5. A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK’s service representatives.

The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.

Which console navigation feature would NOT be relevant to the designer recommendation?

More than one detail item can be open at a time.

Multiple subtabs can be beneath a single parent record.

A split list of records and individual record detail can see on the same screen.

Service representatives with lower resolution monitors will have a better user experience.

6. Cloud Kicks wants to represent stages for opportunities within the sales process.

Which Salesforce Lightning Designing System (SLDS) component should be recommended?

Scoped Tabs

Activity Timeline

Progress indicator

Path

7. A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.

Their administrative team wants to the ability to see the adoption of this assistance via Reports and Dashboards.

in-App Guidance Prompts using myTrailhead

Custom build using Salesforce Flow

Basic In-App Guidance Prompts

Use the Walkthrough App from AppExchange

8. A UX Designer is using the human-centered design approach to redesign a portal that medical staff use to report on patient demographics.

Which activity should come first in the process?

Observing the medical staff while they use their existing portal

Estimating the cost to complete development of the portal

Writing technical requirements for how the portal should function

Designing a mockup of how the new portal will look

9. A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.

Which technique should be used?

User Test

Cognitive Walkthrough

Tree Testing

Card Sorting

10. A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.

Which testing method should be used?

Card Sorting

User Acceptance testing

Diary Studies

A/B testing

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11. What are two benefits of inclusive design? Choose 2 answers

Removing the need for 508 compliance

Extending access to more users

Reducing friction for users in achieving their goals

Tailoring a solution to one type of user

12. Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

Prioritizing Innovation over copying the competition

Releasing Salesforce updates in managed packages over unmanaged packages

Reframing products in terms of user value over features and functions

Prioritize engagement number of impressions

Uncovering customer needs over broadcasting product benefits

13. A UX Designer wants to build on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.

What is the designer practicing?

Compassionate Design

Relationship Design

Service Design

User Experience Design

14. Users from a small group within a Sales team have complained about an object that is often used only by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.

Which two Salesforce feature should be suggested to improve the end-user experience? Choose 2 answers

Favorite the often-used object.

Add the object’s related list to the Home page.

Personalize the navigation bar.

Create a custom component on a Dashboard.

15. A UX Designer is creating an experience to help organize content into collapsible sections.

Which Lightning component should be used?

Einstein Next Best Action

Lightning Toggle

Accordion

Highlights Panel

16. A branding and marketing team wants to customize the theme in the external customer support site to match the style guide requirements?

What should be the recommended next step?

Create a custom-scoped CSS style sheet.

Configure the Experience Builder Theme panel.

Override conflicting Salesforce Lightning Design System (SLDS) styles.

Link a company style sheet.

17. Cloud Kicks (UC) has begun a new project to update its Experience Cloud site. CK know the interface needs improvement and wants its Designer to conduct an independent audit of its current website.

Which activity should the designer perform?

Card Sorting

Task Analysis

Prototype testing

Expert Review

18. A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.

Which research methodology should be used?

Qualification

Quantitative

Qualitative

Quantizing

19. A UX Designer needs to create a visual representation of a user’s series of steps to achieve a meaningful goal.

Which UX design method should be used?

User Persona

Site Map

Lightning Flow

User Flow

20. A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.

Which hierarchy of information should the representative go through to view that list?

All Contacts > Contact Detail > Account Detail > Case Related List

All Contacts > Contact Detail > Case Related List > Account Detail

All Cases > Case Detail > Contact Detail > Account Related List

All Accounts > Account Detail > Contact Detail > Case Related List

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21. What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

No special equipment needed

Natural process

Unblased behavior

Flexibility

Raw stream of thought

22. Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.

Which tool should be used to share this insight?

A/B Testing

Full Recorded Interviews

Empathy Map

Heuristic Review

23. An organization must be digitally accessible to enable social opportunity.

What are three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3 answers

Delightful

Robust

Abundant

Operable

Understandable

24. Which two would be considered responsive design best practices? Choose 2 answers

Specify breakpoint sizes.

Use separate URLs per device.

Utilize pop-up windows.

Minimize page weight.

25. A UX Designer has completed discovery, research analysis, and ideation.

How should they prepare for the next phase?

Build partnerships.

Create business model canvas.

Continue iterating.

Determine what to prototype.

26. A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.

Which approach is being followed?

Salesforce Declarative Design

Digital Declarative Design

Human-Centered Design

User Interface Design

27. Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners.

Which two points should an architect consider in this situation? Choose 2 answers

Using a temporary parking lot account to improve performance.

Changing complex role hierarchy can cause a high level of sharing recalculation.

Restricting the organization-sharing configurations to private.

Replacing Account records ownerships massively can cause data skew.

28. Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.

Which additional element(s) would be essential?

Training and support planning

User interface planning

Onboarding planning

Voice and tone planning

29. Cloud Kicks wants to drive engagement on its website.

Which two Salesforce features should boost engagement? Choose 2 answers

Einstain Bots

Automated Invitations

MyTrailhead

Salesforce Connect

30. A UX Designer wants to plan and communicate the intended page layouts of a community portal.

Which tool should they use?

Journey Mapping

Wireframes

Personas

Process Flows

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31. Cloud Kicks’ Sales team needs in-App Guidance for key functions and processes so they can maximum their time.

In which three ways should a UX Designer customize the Salesforce Help Menu to meet this request. Choose 3 answers

Provide the user with a site map of all the content.

Add links to printable tipsheets or training videos.

Create a just-in-time pop-up content based on new feature rollouts.

Provide access to specific Trailhead or MyTrailhead content.

Add links to a company dictionary or glossary of key terms.

32. Cloud Kicks wants to create an external facing site where users can:

* Manage and submit cases via the web.

* Browse and search Knowledge Base articles.

* Contact Support via lice chat.

Which cloud should be used to design an appropriate solution for CK’s users?

Experience Cloud

Sales Cloud

Marketing Cloud

Service Cloud

33. A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

Which three outputs of the discovery process should be prepare? Choose 3 answers

User Personas

Journey Maps

interactive Prototypes

High-Level Wireframes

High-Fidelity Mock-ups

34. Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

Training and support for planning

user interface planning

deboarding planning

voice and tone planning

35. Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the look and feel depending on what type of Lightning page is used in.

Which feature should be recommended?

Styling hooks

CSS loaded as a static resource

App Builder styling property

SLDS utility classes

36. A UX Designer is analyzing their Experience Cloud site, enabled for Knowledge articles, and is using the Featured Topic component to display content.

Which UI configuration should be used to further individualize each featured topic?

Add a description displayed on mouse hover further description each topic.

Select and upload SVG Icons that represent each featured topic.

Select and upload images that represent each featured topic.

Add a description under the topic label further describing each topic.

37. Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK’s Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.

In which three Ways Could CK's customers engage? Choose 3 answers

Endorsement of skills and expertise

Customize page layouts

Choose personalized branding

Join affinity groups

Recognize peers with badges

38. Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

In which two ways could confirmation bias be avoided? Choose 2 answers

Interview users about the intended use of the product to support the questionnaire creation.

Obtain user feedback to reinforce known assumptions and support design decisions.

Diversity feedback by ensuring it features as many unique perspective as possible.

Review questions to remove assumptions about issues or problem not supported by quantitative data.

39. A UX Designer is adding an icon without a visible, descriptive level to an interface using a salesforce Lightning Design System (SLDS) component Blueprint.

Which attribute should be used to ensure the icon complies with accessibility requirements?

href

class

title

for

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