Salesforce Financial Services Cloud Exam Questions - Best Way Towards Success

Salesforce Financial Services Cloud Exam Questions – Best Way Towards Success

Jonnie Karnath2023-04-18T05:28:01+00:00

Practicing with Salesforce Financial Services Cloud exam questions is an essential part of preparing for the Salesforce Financial Services Cloud (FSC) Accredited Professional (AP) exam exam, and can greatly increase the chances of success. To maximize your chances of success on the Financial Services Cloud exam, it’s essential to focus on your weak areas and practice extensively. By practicing with Salesforce Financial Services Cloud exam questions, candidates can also identify areas where they need to improve their knowledge, and focus their studying efforts accordingly. Additionally, by answering these questions under timed conditions, candidates can simulate the exam environment and become more comfortable with the format and pacing of the actual exam.

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1. Which of these statements is true for the Person Accounts Model? (2 correct answers)

The Person Account record type can be used when a client is a business or an institution.

The Person Account model uses the standard Account object to hold all of the details about a person. The Account object has been extended with custom fields, record types, and more.

Person Accounts can not be related to cases, tasks, or calls.

The Person Account represents all aspects of the person. Data includes personhood details, such as birth date or tax ID number, and dealings with your organization, such as review frequency or service tier

2. Which statement is true regarding an approval process? (2 answers)

A delegated approver can reassign approval requests

An approval action defines the result of record approval or rejection

An assignment rule defines the approver for each process step

The approval history related list can be used to track the process

3. Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities.

Which feature should a system administrator use to meet the requirements?

Look-up Field

Roll-up summary field

Workflow field update

Cross-object formula field

4. How can knowledge articles be used? (2 answers)

To display Salesforce answers

To display Salesforce solutions

To display for customer self-service

To resolve customer cases

5. How do you give users access to use Financial Services Cloud?

Assign a Salesforce License and select the right profile

Assign a Salesforce License, Financial Services Cloud Permission Set License, and the applicable Permission Sets

Assign a Salesforce License and the Financial Services Cloud Permission Set License

Every user automatically gets access to the full features of Financial Services Cloud when you install the package

6. A system administrator at Universal Containers needs to transfer records from one user to another.

What object can be transferred using the mass transfer tool? (2 answers)

Leads

Campaigns

Quotas

Accounts

7. Universal Containers has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group.

How should a system administrator meet this requirement? (2 answers)

Create two record types

Create two permission sets

Create two page layouts

Create two sales processes.

8. A user is having trouble logging into Salesforce. The users login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

How can the system administrator help the user log into Salesforce? (2 answers)

Click reset password on the users record detail page.

Send an email to the user containing the user's password

Click unlock on the users record detail page

9. Which Option is available when using the process visualizer? (2 answers)

Share annotated approval process diagrams

View approval processes as a flow chart

Add approval steps from the process visualizer

Edit the criteria used to trigger the approval process

10. A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the "Create" profile permission for the campaign object.

How should the system administrator resolve the issue?

Select the Marketing User checkbox in the user record.

Select the "Manage Campaigns" profile permission.

Grant the user "Read" profile permission for the campaign.

Add the New button to the page layout using the page layout ________

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11. A marketing user has received a file of leads to import.

What tool can be used to avoid duplicate leads?

Merge Leads function

Validation Rules

Data Loader

Import Wizard

12. Where can the multilingual solution search feature be enabled? (2 answers)

Public knowledge base

Solution tab search

Self-service portal

Salesforce content

13. A user is not able to see the Actionable Relationship Center tab in his Financial Services Cloud Wealth Management App.

What steps should the Salesforce Admin take to troubleshoot this issue? (2 correct answers)

Check the user's permission assignments and make sure the Financial Services Cloud Extension License and the Financial Services Cloud Extension Permission Set are assigned to that user.

Log a Salesforce support ticket to add the Actionable Relationship Center tab to the Wealth Management App.

Check if the Actionable Relationship Center Tab was created as a custom tab and the Lighting Component was added to the page layout.

Remove the Relationship Map.

14. The Actionable Relationship Center can display which of the following relationships in the tree pane? Select 3 answers.

Account-Account Relationships

Any Related List for the selected object record

Up to 5 Related Lists for an Account Record

Account-Contact Relationships

Up to 5 Related Lists for a non-Account Record

15. A user profile has login hour restrictions set to Monday through Friday 8am to 5pm. It is Tuesday and it is now 5.01 PM.

Which behavior of the application should the user expect?

The user will be logged out and any unsaved work-in-progress will be lost

The user will be logged out and any unsaved work-in-progress will be saved

The user will be able to continue working and start new sessions

The user will be able to continue working, but will be unable to start any new sessions

16. How can you relate an opportunity to a campaign? (2 answers)

Select the Primary Campaign Source for the Opportunity

Use the Campaign influence Related List on the Opportunity

Use the Campaign Hierarchy Related List on the Opportunity

You cannot relate an opportunity to a campaign

17. What is the capability of the service cloud (customer) portal? (2 answers)

Customer can log, view, edit, and close their own cases.

Customers can view and edit contacts related to their own accounts.

The portal and its users can be created without additional licenses.

The portal can be customized with corporate branding.

18. Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity.

What should the sales representative do to ensure the marketing team can access the opportunity?

Add the public group to an opportunity queue.

Manually share the record with the public group.

Change the opportunity owner to the public group.

Add the public group to the opportunity team.

19. Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.

How can a system administrator give the sales operation team read/write access to all escalated cases?

Create a case escalation rule.

Create a case assignment rule.

Create a criteria-based sharing rule.

Create an ownership-based sharing rule.

20. What option is available when scheduling a dashboard refresh? (2 answers)

Define refresh times for specific dashboard components

View and remove a scheduled dashboard refresh

Schedule the dashboard to refresh in different time zones

Send a refresh notification to users with access to the dashboard.

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21. Sales representatives at universal containers should not be able to create leads, delete their own accounts, or send mass emails.

How can an administrator meet these requirements?

Modify a standard profile.

Create a custom profile.

Change the organization-wide default settings.

Create a sharing rule.

22. Which field settings can you control in the Page Layout Editor? (3 answers)

Dependent

Required

Controlling

Read only

Visible

23. Which tool to use to import data exceeding 50,000?

Data Import Wizard

Data Loader

24. Universal Containers needs to synchronize data between sales force and an external financial system.

How can a system administrator accomplish this?

Use an external ID field to match records between systems

Use the excel connector to export records from both systems

Use the data loader to match records between the systems

Use the data loader to upsert Salesforce records into the financial system

25. The support group at universal container wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.

What feature should an administrator use to meet the requirement? (3 answers)

Permission sets

Record Types

Support processes

Page layouts

Field-level Security

26. Rollup summary fields aren't available in a Partial Copy sandbox.

What is one way you can solve for this limitation?

Create a Full sandbox or install the Financial Services Cloud managed package in a Partial Copy sandbox

Contact Salesforce to enable Rollup Summary fields in the partial sandbox

Configure Rollup Summary using Formula fields

27. Which feature license can be assigned to a user record in Salesforce (2 answers)

Knowledge user

Opportunity user

Service cloud user

Console user

28. Which of these statements are true for Rollups in Financial Services Cloud?

Rollups are done at both the client and group levels

All financial accounts information, such as account balances are calculated and summarized at the Financial Account Summary level

Activities can not be rolled up on the activity timeline at group/household level.

29. Which is a feature of Chatter? (3 answers)

Feeds

Events

Bookmarks

Recommendations

Notes

30. What is an option when customizing a report? (3 answers)

Add a filter

Summarize fields

Schedule a refresh time

Add a gauge component

Add a grouping

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31. How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?

Set the field to hidden on the user role

Remove the field from page layouts

Set the field to hidden using field-level security

Remove the field from reports and list views

32. What Actions can you take from Life Event card? Select all that apply!

Create Opportunity

Create Case

Request Record Approval

Create Lead and Referral

33. Which circumstances will prevent a system administrator from deleting a custom field?

The field is part of a field dependency.

The field is used in a workflow field update.

The field is used in a report.

The field is used in a page layout.

34. When converting a lead, how can an administrator capture custom lead data on the converted contact?

Use the lead conversion wizard to select the fields

Map custom lead field to the standard lead field

Use the data loader to move the custom lead data

Map custom lead fields to custom contact fields

35. What happens when you make changes to a Financial account record or primary group membership?

The rollup by lookup (RBL) configuration automatically updates the corresponding RBL summaries at the client and group levels.

The Admin needs to update the rollup by lookup (RBL) rules.

The Admin has to deactivate the Rollup By Lookup (RBL) rules and then force RBL recalculations.

36. Which feature in Financial Services Cloud helps businesses identify, track, and route customer needs?

Intelligent Needs-Based Referrals

Lightning App Builder

Relationship Builder and Map

Surveys

37. What functionality is included in the Financial Services Cloud Extension license? (2 correct answers)

It enables user access to the Actionable Relationship Center Lightning component

It enables user to configure Compliant Data Sharing

It enables user access to the Action Plans feature

It enables user access to Download Analytics Data and Install

Analytics Templated Apps

38. What can be transferred from one user to another user during mass transfer of account records? (3 answers)

Closed activities

Open cases

Closed cases

Open activities

Related custom object records

39. When importing data, what happens if some records do NOT met the data validation criteria?

Import process ignores the data validation criteria

Import process aborts when it encounters the first invalid record

Import process fails only for the records with invalid data.

Import process requires user authorization to import the invalid records

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