Try Online Free Salesforce AI Associate Practice Exam

Jonnie Karnath2023-10-12T07:40:56+00:00

If you are looking to enhance your preparation for the Salesforce AI Associate certification exam, I highly recommend trying out the Online Free Salesforce AI Associate Practice Exam provided by Certspots. This comprehensive Salesforce AI Associate practice exam consists of a wide range of carefully selected questions and answers, curated by industry experts. By practicing with these Salesforce AI Associate real exam questions, you will not only gain valuable insights into the exam format and content but also improve your chances of successfully passing the exam. Don’t miss out on this valuable resource that can greatly contribute to your exam success!

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1. A service leader wants use AI to help customer resolve their issues quicker in a guided self-serve application.

Which Einstein functionality provides the best solution?

Case Classification

Bots

Recommendation

2. What can bias in AI algorithms in CRM lead to?

Personalization and target marketing changes

Advertising cost increases

Ethical challenges in CRM systems

3. How does an organization benefit from using AI to personalize the shopping experience of online customers?

Customers are more likely to share personal information with a site that personalizes their experience.

Customers are more likely to be satisfied with their shopping experience.

Customers are more likely to visit competitor sites that personalize their experience.

4. A system admin recognizes the need to put a data management strategy in place.

What is a key component of data management strategy?

Naming Convention

Data Backup

Color Coding

5. What is a potential outcome of using poor-quality data in AI application?

AI model training becomes slower and less efficient

AI models may produce biased or erroneous results.

AI models become more interpretable

6. Which features of Einstein enhance sales efficiency and effectiveness?

Opportunity List View, Lead List View, Account List view

Opportunity Scoring, Opportunity List View, Opportunity Dashboard

Opportunity Scoring, Lead Scoring, Account Insights

7. Which best describes the different between predictive AI and generative AI?

Predictive new and original output for a given input.

Predictive AI and generative have the same capabilities differ in the type of input they receive: predictive AI receives raw data whereas generation AI receives natural language.

Predictive AI uses machine learning to classes or predict output from its input data whereas generative AI does not use machine learning to generate its output

8. Cloud kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequency asked questions.

Which field of AI is most suitable for this scenario?

Natural language processing

Computer vision

Predictive analytics

9. Which statement exemplifies Salesforces honesty guideline when training AI models?

Minimize the AI models carbon footprint and environment impact during training.

Ensure appropriate consent and transparency when using AI-generated responses.

Control bias, toxicity, and harmful content with embedded guardrails and guidance.

10. Which Einstein capability uses emails to create content for Knowledge articles?

Generate

Discover

Predict

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11. Cloud Kicks wants to optimize its business operations by incorporating AI into its CRM.

What should the company do first to prepare its data for use with AI?

Remove biased data.

Determine data availability.

Determine data outcomes.

12. Why is it critical to consider privacy concerns when dealing with AI and CRM data?

Ensures compliance with laws and regulations

Confirms the data is accessible to all users

Increases the volume of data collected

13. What role does data quality play in the ethical us of AI applications?

High-quality data is essential for ensuring unbased and for fair AI decisions, promoting ethical use, and preventing discrimi…

High-quality data ensures the process of demographic attributes requires for personalized campaigns.

Low-quality data reduces the risk of unintended bias as the data is not overfitted to demographic groups.

14. Cloud Kicks wants to use an AI mode to predict the demand for shoes using historical data on sales and regional characteristics.

What is an essential data quality dimension to achieve this goal?

Reliability

Volume

Age

15. Which action should be taken to develop and implement trusted generated AI with Salesforce’s safety guideline in mind?

Develop right-sized models to reduce our carbon footprint.

Create guardrails that mitigates toxicity and protect PII

Be transparent when AI has created and automatically delivered content.

16. A developer is tasked with selecting a suitable dataset for training an AI model in Salesforce to accurately predict current customer behavior.

What Is a crucial factor that the developer should consider during selection?

Number of variables ipn the dataset

Size of the dataset

Age of the dataset

17. What are the three commonly used examples of AI in CRM?

Predictive scoring, reporting, Image classification

Predictive scoring, forecasting, recommendations

Einstein Bots, face recognition, recommendations

18. What is a key challenge of human AI collaboration in decision-making?

Leads to move informed and balanced decision-making

Creates a reliance on AI, potentially leading to less critical thinking and oversight

Reduce the need for human involvement in decision-making processes

19. The Cloud technical team is assessing the effectiveness of their AI development processes?

Which established Salesforce Ethical Maturity Model should the team use to guide the development of trusted AI solution?

Ethical AI Prediction Maturity Model

Ethical AI Process Maturity Model

Ethical AI practice Maturity Model

20. Cloud Kicks wants to implement AI features on its 5aiesforce Platform but has concerns about potential ethical and privacy challenges.

What should they consider doing to minimize potential AI bias?

Integrate AI models that auto-correct biased data.

Implement Salesforce's Trusted AI Principles.

Use demographic data to identify minority groups.

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21. A Salesforce administrator creates a new field to capture an order's destination country.

Which field type should they use to ensure data quality?

Text

Picklist

Number

22. Cloud Kicks wants to use AI to enhance its sales processes and customer support.

Which capacity should they use?

Dashboard of Current Leads and Cases

Sales path and Automaton Case Escalations

Einstein Lead Scoring and Case Classification

23. What is machine learning?

AI that can grow its intelligence

AI that creates new content

A data model used in Salesforce

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