How To Pass Salesforce Certified Sales Cloud Consultant Exam?

Jonnie Karnath2023-08-24T07:20:20+00:00

Salesforce Certified Sales Cloud Consultant Exam is a certification exam that is designed to test the knowledge and skills of professionals who work in sales and wish to improve their knowledge of the Salesforce Sales Cloud. If you’re preparing for this exam, it’s important to have a solid study plan in place. One useful resource for your preparation is the free Certified Sales Cloud Consultant practice exam from Certspots. This Certified Sales Cloud Consultant practice exam is designed to help you get a sense of the types of questions you’ll encounter on the real exam, and to provide you with an opportunity to practice your test-taking skills. By combining these resources with a strong work ethic and dedication to your studies, you can increase your chances of passing the Salesforce Certified Sales Cloud Consultant Exam and advancing your career.

Page 1 of 14

1. The Universal Containers sales team wants to easily show Account relationships to its sales reps and report on these relationship.

Which two considerations should the consultant take into account? Choose 2 answers

Account relationships are visible from Person Account records.

A Person Account can be either a parent or child in the Account Hierarchy.

Account Hierarchy displays only the Amounts users have Read permission to view.

Accounts can be organized into differentdivisions based on specific criteria.

2. Universal Containers continues to see substantial growth year-over-year. Outside sales reps think their territories are too dense to cover adequately. Leadership has decided to modify the existing sales territories and hire additional staff to make the account allocations more manageable. Some states will change from one territory to two or more smaller territories. In these instances, accounts will need to be reassigned to new territories.

Sales operationswants to review the territory account assignments and verify the accuracy before the changes are reflected in Sales Cloud.

How should the consultant show sales operations what the data will look like after the change?

Use Tableau to geocode account addresses and display on a territory map.

Install the Territory Management Reporting Pack from the AppExchange.

Run the updated assignment rules in planning State and view the accounts on the territory detail page.

Use Data Loader to export the accounts and make updates in Google Sheets.

3. NorthernTrail Outfitters (NTO) attributes a decline in profit to an excessive number of discounts on opportunities.

Which two actions can NTO request to monitor and control opportunity discounting? Choose 2 answers

Create a customer roll-up summary field to calculate the average product discount for each customer

Run a report on opportunities showing list price and discounted price.

Limit the number of discounted products that can be added to an opportunity

Ensure that sales management approves discount requests for each opportunity

4. Northern Trail Outfitters wants a visual representation in the Salesforce Mobile App of each account's sales by month.

What should be recommended?

Embed a chart on the account page; no other customization isneeded.

Create a dashboard component and use a Chatter feed on the account in Salesforce.

Embed a chart on the account page and use custom link to filter by account

Create a Visualforce page with an embedded chart component for each account

5. Cloud Kicks' (CK) high value opportunities are becoming delayed in the approval process because sales manager's approval requests go unnoticed for various reasons. CK wants to streamline the approval process and give sales managers more ways to approve opportunities in a timely manner.

Which two strategies should the consultant recommend to improve the approval process? Choose 2 answers

Create a dashboard of pending approvals and add it to the Chatter feed.

Enable approvals by email for the approval process for high-value opportunities.

Enable one-d.ck approval from report results that returns high value opportunity

Allow managers to approve or reject request via the Approval Requests tab.

Create a Process Builder to automatically approve high-value opportunities.

6. In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create.

Which two actions should the Consultant recommend to create a solution? Choose 2 answers

Turn on the Chatter feed settings that enables stage notifications to opportunity owners

Create a report withnewly created Opportunities and have sales management subscribe to the report

Turn on the Chatter feed settings that enable users to automatically follow records that they create

Use Process Builder with an Action Type of Follow Chatter when a record is created or edited

7. Universal Containers wants to help sales reps handle phone calls with prospective customers more efficiently Which tool should the consultant recommend?

Open CTI

Order Management

Entitlements

Activity Capture

8. Channel sales representatives atNorthern Trail Outfitters (NTO) need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. To meet this requirement, NTO plans to implement lead management functionality.

Which solution should a consultant recommend?

Add the leads tab to the Partner Community and configure partner profile to access leads

Create a customized site where partners can self-register and access their leads.

Create a task for the partner where a new lead is created and assign it to partner in the Partner Community.

Configure a separate lead record type and page layout for the partner community.

9. Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals on a monthly basisand compare the month-over-month results.

Which two actions should the Consultant take to create a solution? Choose 2 answers

Schedule an analytic snapshot of the Opportunity object to run monthly.

Create a custom Opportunity report usingcustom formula fields for the stage closed/won.

Create a dashboard component; schedule the dashboard to refresh monthly.

Create a report based on the Opportunity snapshot.

Schedule an analytic snapshot of the Opportunity history object runmonthly.

10. Universal Containers (US) wants to deploy Sales Cloud to all of its users around the globe, but UC is connected that the projected is to complex to be successfull.

What should a consultant do to minimize this concern?

Build a complete project calendar with due dates.

Set project milestones to track progress.

Set a firm Go Live date,

Divide the project into separate teams.

Page 2 of 14

11. In the Discovery phase of a Sales Cloud implementation, what arethree effective ways a consultant can determine the design of the system? Choose 3 answers

Schedule training.

Establish performance benchmarks.

Observer end users.

Administrator a survey.

Host a focus group.

12. Sales Management at Cloud Kicks has noticed that the Quote amount on Opportunities does not match the Opportunity amount.

Which two actions should the Consultant recommend to resolve this issue? Choose 2 answers

Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record.

Add the Syncing checkbox to the Quotes related list.

Add a global action to syncthe Quote with the Opportunity.

Add a Sync button to the Page Layout.

Build a formula field on Opportunity to roll up Total Value from the Quote Record.

13. Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in salesforce. The application uses a credit ID on the account object.

What should be created to meet this requirement?

A workflow rule to launch the product fulfilment application and pass the credit ID

A custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID

A formula field that uses the hyperlink function to launch the credit application and pass the credit ID

A custom button that calls an Apex trigger to launch the credit application and pass the credit ID

14. In the last requirements meeting, Cloud Kicks team member mention that they will be taking the next week off for a conference.

What should a Consultant do in response to this news?

Set up two requirements workshops the following week

Have the client sign off on requirements and startthe build

Update the solution design while they are at the conference

Update the project plan and communicate it to all the stakeholders

15. Northern Trail Outfitters (NTO) has configured a private sharing model for thefollowing • Accounts • Opportunities. As part of NTO's sales strategy, each sales representative collaborates with the same set of Individuals for each opportunity.

How should sales representatives be given appropriate access to an opportunity?

Enableopportunity team selling and have each sales representative configure his or her default opportunity team.

Create a public group for each team and have the sales representatives manually share the opportunity with their respective group.

Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on ideas.

Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team.

16. Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities.

Which two steps should the Consultant take to resolve the issue? Choose 2 answers

From the Setup menu, go to Salesforce offline and select” Enable offline create, edit, and delete in Salesforce for Android and IO

From the Setup menu, enable the system permission "Store offline data."

From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iO

Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team user(s).

Raise a case with Salesforce support to enable the offline version of the Mobile app and update the appto use the offline capabilities.

17. Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system.

Which set of this integration?

Custom object "Status," Opportunity, Product

Custom Lightning Component, opportunity, Lead, Product

Custom object "Status," Opportunity line Item, Product

Custom Lightning Component, Opportunity, Product

Custom object "Status," Opportunity, Lead, Account, Product

18. A Sales Rep at Cloud Kicks has a requirement to have access to all child Accounts of the Accounts they own. The Organization-wide Default setting for Account is private.

What happens if a user has access to a parent Account?

The user will access to All Accounts if "Grant Access using Hierarchies" is enabled.

Access can be granted by setting up a sharing rule via Account Hierarchy.

Access to child Account will need to be manually added.

The user will have access to child Account records.

19. As part of Enterprise Territory management implementation, Cloud Kicks wants the user to manually search for territory in an active territory model and assign to Opportunities.

Which approach should the Consultant suggest to meet this requirement?

Use the default Enterprise Territory Management to provide access to assign any active territory to the Opportunity

Enable sharing access to the account to assign any active territory to Opportunities

Update the Profile with the "manage Territory” permission

Create Apex Class code to assign territories to open Opportunities

20. Cloud Kicks has 300,000 account records and 16 million invoices In a custom object with a master-detail relationship to the Account. Each accountrecord takes a long time to display due to the rendering time of the invoice related list.

What should the consultant do to solve this issue?

Enable Collapsible Sections for the Invoice related list

Move the invoice related list to a separate tab onthe Lightning page.

Convert the Invoice object into a lookup relationship.

Enable indexing on all visible fields on the invoice related list.

Page 3 of 14

21. Sales representatives at Northern Trail Outfitters (NTO) need to collaborate with customers on sales deals to gather requirements, analyse solutions, and deliver proposals. NTO wants to ensure that customers are fully engaged throughout each stage in the sales process.

What solution should aconsultant recommend to facilitate collaboration with customers? Choose 2 answers.

Add customers to Salesforce as Chatter Free users

Share chatter files with customers

Allow customers to follow opportunities in chatter

Invite customers into private chatter groups.

22. A consultant is working with a client to implement Territory Management and Collaborative Forecasting. The client has signed off on the solution design document.

Which three steps should the consultant take during the Build stage to ensure a successful implementation? Choose 3 answers

Demonstrate how the application works.

Configure the application in a sandbox.

Clone feature metadata to production.

Communicate the anticipated live date.

Develop training material.

23. Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are usedto track all customer interactions. UC wants any available team member to handle these tasks as soon as possible.

Which Salesforce functionality should the consultant recommend to meet the requirement?

Assignment rule selected by default

Task queuesfor each Opportunity Team

Task "Assigned To" set to Opportunity Team role

Workflows to create a Task for each team member

24. Northern Trail Outfitters has organization-wide defaults set to private. Sales representatives own the accounts and want to collaborate with relevant people from other departments (E. g. marketing and finance). Collaborating team members must be able to access and report on relevant data.

Which two solutions should be recommended?

Use Opportunity team to share records to relevant people

Use manual sharing on account to share specific record.

Use Chatter to share records with relevant people

Use account team to share records with relevant people

25. Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App.

What should a Consultant recommended to meet the requirements?

Create a Quick Action.

Create a Lightning Component for mobile.

Create a custom hyperlink to a relatedlist.

Create a custom Process Builder process.

26. Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.

Which two additional key metricsshould the consultant recommend? Choose 2 answers

Activities logged

License assignments

Data quality score

27. Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages.

Which solution should the Consultant recommend?

Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do move the Opportunities to the next stage(s).

Use Path to provide guidance for key Opportunity stages

Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quickly

Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and provide training to those Opportunities owners.

28. CORRECT TEXT

Cloud Kicks (CK) acquired a company. The VP of technology wants to migrate all the sales data into CK’s Salesforce instance.

Which data migration sequence should the consultant recommend for the objects?

29. Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to ptkst users. The pilot users are unable to view the Lead Score field on me Lead record page.

Which two steps should the consultant take to fix this issue? Choose 2 answers

Add the Lead Score field to the Lead List View.

Add the Lead Score field to the Lead Page layout.

Assign the Einstein Lead Scoring permission set.

Assign the Sales Cloud Einstein permission set.

30. Northern Trail Outfitters (NTO) wishes to implement a sales methodology that focuses on identifying customers challenges and addressing them with offerings.

Which sales methodology is described above?

Solution selling

Direct selling

Relationship selling

Target account selling

Page 4 of 14

31. Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deafs.

Which report should the consultant create to meet the requirement?

Closed WonOpportunities by Account

Closed Won Opportunities with Activities

Closed Won Opportunities by the sales team

Closed Won Opportunities with Recommendations

32. Cloud Kicks has a complicatedsales process. Sales reps often have difficulty deciding when to move opportunities through various stages.

Which solution should the consultant recommend?

Use automation to send emails to sales reps with Guidance for Success

Configure a dashboardthat shows opportunities that have remained in the same stage for 30 days

Activate Path and add up to five key fields and Guidance for Success

Advise sales reps to collaborate on Slack to move opportunities along the pipeline.

33. Cloud Kicks (CK) has two sales divisions: a franchise sales division and apublic sales division. The sales reps for each division have different user profiles. The sales reps for the franchise sales division should only be able to set up Business Accounts.

What should the consultant recommend meeting this requirement?

RemovePerson Account Record Types from the franchise sales user profile.

Ensure there are a minimum of two Record Types for Person Accounts.

Use sharing rules to share Accounts between franchise and public divisions.

Ask Salesforce Support to disable Person Accounts in CK's org.

34. Northern Trail Outfitters (NTO) wants to utilize opportunities to track and report customer subscriptions to its online magazine.

Payments can be made using the following methods:

• In full (all at one time) • Weekly • Monthly • Quarterly How should thissolution be implemented?

Use assets with a lookup to opportunity object

Enable schedules on product object

Use contracts with a lookup to opportunity object

Enable schedules on opportunity object

35. Cloud Kicks to see how manyclosed won opportunities a campaign has generated over last 30 days. They have implemented a campaign influence model that uses the primary campaign source.

Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers

Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.

Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.

Add child campaigns of the primarycampaign source automatically if the child campaigns have an end date that falls before the opportunity close date.

Have representatives populate a field on the opportunity record with the dollar amount of expected revenue from the campaigns that influenced the opportunity.

36. Universal Containers compensates its sales team based on their achievement of the company's sales revenue goals. The sates ops team needs to track the sales reps' performance against these goals.

How should the consultant meet the requirement?

Construct Opportunity Reports with custom formulas to show attainment.

Build automation to aggregate and report on revenue attainment from the User object.

Configure custom objects and use automation to calculate and stone attainment.

Configure sales quotas and compare quota attainment on the forecast.

37. Cloud Kicks is preparing to deploy its configurations. The chosen release date is during a Salesforce Release window. The current configuration is in Non-Preview Sandbox.

Which two strategies should a consultant recommend? Choose 2 answers

Deploy after the Salesforce Release.

Test new configurations in a preview sandbox

38. Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation.

What should the Consultant recommend?

Undergo training

Upgrade to the latest Salesforce release

Sign off on the Statement of work

Complete a post-mortem

39. The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.

How can the Consultant ensure that Leads are converted into either a business Account or a person Account where appropriate?

Ensure the Company field is left blank to ensure it is converted into person Account.

Ensure the Person Account checkbox on the Lead is checked prior to conversion.

Ensure the Company field is populated with "Person" to ensure it's converted into a person Account.

Ensure that there are separate record types for business Account Leads and person Account Leads.

40. Northern Trail Outfitters (NTO) wants to integrate the sales cloud solution with accounting system.

What standard objects are likely to be used in the integration?

Account, case and lead

Account, contact and lead

Account, contact and contract

Account, lead and opportunity

Page 5 of 14

41. Cloud Kicks wants sales representatives to beable to share key documents directly with customers who are not Community users.

Which Salesforce feature satisfies this requirement?

CRM Content

Chatter Links

Documents

Attachments

42. Northern Trail Outfitters (NTO) has a private sharing model for accounts and opportunities. Each sales representative is assigned to work with a dedicated sales engineer. The sales engineer will need access to their assigned sales representative accounts and opportunities.

What should a consultant recommend to meet this requirement?

Enable account teams and have each sales representative configure their default teams

Have the sales representatives manually share the accounts and opportunities with their assigned sales engineers

Create criteria-based sharing rules to share the accounts and opportunities with sales engineers

Create a trigger to add the sales engineers to their sales representative account and opportunity teams

43. Cloud Kicks (CK) wants to migrate a data file containing 8,000 leads from a legacy system into Salesforce. Many of the lead owners have left the company, so CK wants to populate the Lead Owner field for these records using the active assignment rule.

Which two tools should a consultant recommend to meet the requirement? Choose 2 answers

Data Import Wizard

Data Loader

44. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team.

What should the consultant consider when evaluating Person Accounts?

Enabling the Person Accounts feature is Irreversible.

Enabling Person Accounts requires a Public Read/Write sharing model

Person Account records only count toward Account storage.

The Person Account object must have at least two record types.

45. Cloud Kicks needs to associate some Contacts with many Accounts.

Which solution should a consultant recommend meeting this requirement?

Use the Contact roles related list on Accounts.

Add a custom Account lookup field on the Contact.

Use the Contact to Multiple Accounts feature.

Add Contact to the partners related list on other Accounts.

46. Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions.

What are three steps for successful change and seasonal release management? Choose 3 answers

Prioritize executive requests.

Train end users after deployment.

Communicate updates to end user.

Create an org development model.

Collect input from stakeholders.

47. A consultant is beginning a new project with Cloud Kicks toimplement collaborative forecasting.

What should the consultant use to gather requirements using an Agile methodology?

Linear process

Quip spreadsheet

User stories

Forecast hierarchy

48. During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training.

What is the likely cause of these complaints?

Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase.

Cloud Kicks did not gain buy-in during the Design phase the solution was not designed.

A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.

A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase.

49. The Cloud Kicks sales manager wants to deploy dynamic dashboards to show sales effectiveness in areas that sales members operate and manage.

Which two considerations should the consultant advise the sales manager about dynamic dashboards? Choose 2 answers

Dynamic dashboards allow al! users to view data as any user.

Dynamic dashboards must be manually refreshed.

Dynamic dashboards require users to follow each component

Dynamic dashboards must be saved In public or shared folders.

50. What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

Changing the exchange rate automaticallyupdates the converted amount on all records, except the closed Opportunities.

Reports on these objects support multiple currencies: Accounts, Opportunity, Lead, case, and Opportunity product schedules.

After enablement, primary currency displayin the parenthesis and the secondary amount displays as usual.

Once enabled, multiple currencies cannot be disabled.

Page 6 of 14

51. Cloud Kicks wants to see how many closed won opportunities a campaign hasgenerated over the last 30 days. They have implemented a campaign influence model that uses the primary campaign source.

Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers

Add campaigns to opportunitieswhen the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days.

Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date

Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date

Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity

52. Cloud Kicks (CK) has implemented different sales stages across its varied product lines.

CK wants to deploy Collaborative Forecasting to all sales users.

Which two statements should a consultant consider when enabling forecasting? Choose 2 answers

Opportunity Splits must be enabled at the same time.

Multiple Forecast Types must be created and activated.

A Single Category or Cumulative Forecast Rollup should be defined.

The Forecast tab should bevisible to easily view the forecasts.

53. Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforce product should the consultant recommend?

Salesforce Service Cloud

Salesforce native CTI Connector

Salesforce High Velocity Sales

Salesforce Sales Cloud

54. The Cloud Kicks Marketing Team purchased a marketing automation tool and are implementing a Lead qualification process. The Sales Director provided key attributes and activity history of the ideal Lead.

What can Marketing do with this information to implement an automated solution?

Develop the Lead score and grade based off the provided information to automatically determine when a Lead should become qualified

Add fields for all key attributes to the Lead object and make them required

Set up the marketing tool to send any prospects to Salesforce and have Sales Reps assist in the qualification process

Create reports based off the provided Sales metrics in the marketing automation tool and train Marketing users to identify andqualify Leads

55. Northern Trail Outfitters (NTO) wants to increase the productivity of its sales representatives.

How can work.com be used to meet this requirement? Choose 2 answers

Coaching statistics can be linked to reports

Feedback can be requested for the entire sales team

Feedback can be given publicly or privately.

Coaching goals can be linked to reports

56. What features of work.com can managers use to help sales representatives meet their quotas? Choose 2 answers

Coaching plans to help the sales rep drive results

Coaching feedback that automatically adjusts the goals

Coaching feed visible to the entire sales teams

Coaching dashboards to monitor progress

57. What actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? Choose2 answers

Establish a stakeholder committee and meeting schedule.

Create scheduled dashboard to be sent weekly to all stakeholders.

Acquire the client stakeholders’ key performance indicators.

Ensure the project key performance indicators are profitable

58. The sales director at Universal Containers is concerned the percentage of all Opportunities marked Closed Won is lower than expected. The director wonders if sales reps are converting leads before enough information is known about the prospects.

Which two criteria should a consultant recommend to determine if a lead is qualified? Choose 2 answers

The lead works for a well-known company.

The sales rep believes there is a strong likelihood of a sale to this lead.

The lead has submitted a written agreement to purchase.

The lead needs Universal Container's products and services.

59. The Sales manager at Cloud Kicks has asked an analyst to create a report when opportunities reach a certain stage with an amount equal to $100,000 dollars. The analystsaves the report to the sales team's subfolder called Big Deals. The Big Deals folder is a subfolder of the sales team folder, with view access to the Sales Manager roles. The Sales Manager wants to subscribe to the report.

Which permission does the SalesManager need in order to subscribe to the report created by the analyst?

Chatter Subscribe to reports permission

Subscribe to Reports: Set Running User permission

Subscribe to Reports: Run Reports permission

Subscribe to report permission

60. A sales rep notices they can edit some opportunities associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own.

Which three reasons could explain the sales rep’s experience? Choose 3 answers

Sharing Rules for opportunities are set to Manager Groups.

Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own.

The organization-wide defaults for opportunities are set to Private.

All provisioned Opportunity object permissions enableRead access with all accounts the sales rep.

Some opportunities associated with the sales rep's account are owned by other users.

Page 7 of 14

61. The shipping department at the Northern Trail Outfitters (NTO) is responsible for sending product samples as part of the sales process. When an opportunity moves to the 'Sampling' stage, NTO an automatic email sent to the shipping department listing the Products on the opportunity.

How can this requirement be met using a workflow email?

Create it on the Opportunity Product using an HTML email template.

Create it on the Opportunity using an HTML emailtemplate.

Create it on the Opportunity Product using a visualforce email template.

Create it on the Opportunity using a visualforce email template.

62. The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when the Account owner gets transferred to a different team or region. The VP wants reassignment to bebased on the Account status and confirmation that the new Account owner is informed of their new Account inheritance.

Which two strategies can the consultant use to design the solution?

Use Process Builder for capturing Account details, define Account assignment rules to reassign the Account to new owner based on status, and send an email regarding Account inheritance.

Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Process Builder forcapturing Account details, design an nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

Use Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

63. The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication.

What should a consultant recommend analysing adoption?

Review the Setup Audit Trail.

Create a report forthe Login History object.

Run the Salesforce Optimizer.

Open the Lightning Usage App.

64. Cloud Kicks (CK) uses a sales model where pre defined groups of reps work collaboratively on Accounts. Each group is also responsible forspecific Accounts. CK has organization wide default access set to Public Read/1 for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope responsibility. CK wants to allow reps to view any Account, butrestrict editing to only reps who are responsible for those specific Accounts.

Which two steps should a consultant recommend to allow reps to continue to collaborate while eliminating incorrect edits? Choose 2 answers

Change Account organization-wide defaults to Private.

Enable Account Teams to allow owners to grant Read/Write access.

Create an Account sharing rule to grant Read/Write access to all Accounts.

Change Account organization-wide defaults to Public/Read-Only.

65. Cloud Kicks (CK) has an external enterprise resource planning(ERP) system that stores product order information. CK wants to view those orders as a related list on the account record in real time.

Which best practice should the consultant recommend?

Implement Salesforce Connect and an external object to get real-time product order information, and add the external object as a related fist on the Account.

Create a Lightning component, and get the real-time product order information from ERP using REST integration.

Create external object product onto" information in Salesforce, run a nightly batch to get details from ERP, and add the external object as a related fist on the Account.

Implement Salesforce-to-Salesforce to get real-time product order information, and add it as a related list on the Account.

66. Northern Trail Outfitter's partners need the new quoting functionality that was recently implemented for sales representatives What should be recommended ?

Update the partner sales process to include stages for managing and submitting partner quotes.

Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts.

Create a custom quote object to capture partner quotes on opportunities separate from non-partner quotes.

Enable quotes and content in the partner portal to allow partners to store their PDF quotes.

67. A Salesforce partner regularly works with Salesforce Account Executives to close deals with clients that are looking for a partner to implement Sales Cloud. As new partnersales reps are on-boarded, they spend quite a bit of time trying to determine which Account Executive maps to which Accounts and Opportunities.

What should the Consultant recommend when rolling this out?

Implement Account Contact Roles

Implement Account Partner Roles

Add a Lookup field on the Opportunity to indicate Partner Executives

Add the Title field to all Contact Layout

68. Cloud Kicks(CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the legacy system, CK wants to automaticallymatch these Contacts to the relevant Accounts when loading Contacts into Salesforce.

What should a consultant recommend to meet the requirement?

Create Mater-Detail on Contact.

Create Master-Detail on Account.

Create External ID on Contact.

Create External ID on Account.

69. Cloud Kicks has started its operations in Europe in addition to the U.S. The company has enabled advanced currency management to support both EUR and USD. Cloud Kicks also has existing roll-up summary fields.

Where are currency related roll-up summary fields supported?

From the Object rolling up to the Opportunity object

From any custom object to the Opportunity object

From the Opportunity line object to the Opportunity object

From the Opportunity object rolling up the Account object

70. Universal Containers' sales operations team needs to provide visibility on sales pipeline changes on a monthly basis.

How should the consultant meet this requirement?

Create an Opportunity History report for open pipeline Opportunities in a given date range.

Create a custom pipeline date range field and display it on the Forecasting tab.

Create a sales pipeline dashboard that includes filters for Opportunity date ranges.

Create training an how to use date filters on reports to compare pipeline for different date ranges.

Page 8 of 14

71. Sales reps at Cloud Kicks are responsible for creating leads manually and entering relevant details. The marketing department has noticed that some leads are missing important information.

What are two functionalities the consultant should apply to ensure that key fields are

populated? Choose 2 answers

An assignment rules

A flow

A required field

A validation rules

72. During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate4 into thecurrent project.

Which best practice should the consultant use to refocus the meeting and stay on topic?

Tell key stakeholders that the team is focused on other ideas,

Remind the team of the purpose and scope of this project.

Incorporate the new ideas into the solution design.

Invite only the subject matter experts to subsequent workshops.

73. The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was discovered that many of the leads already exist as Contacts in the system based on matching email address. This has resulted inhigh volume of unconverted leads.

Which solution should be used to identify and block future duplicates from being created?

Create a process builder and flow that emails the user of a potential duplicate Contact when a Lead is created.

Build areport that groups leads by email address to identify and merge duplicates

Use Dataloader to import the leads each week instead of entering leads individually.

Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact.

74. Northern Trail Outfitters (NTO) uses channel partners for selling and servicing its products. As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate.

What should the consultant suggest in order to increase partner satisfaction with the leads being shared?

Create a custom lead score field to assess lead quality and assign the leads that exceed the score to partners

Create multiple validation rules to ensure that all fields on the lead record are populated with data

Assign all leads to the partner channel manager to validate the lead data and manually assign to partners

Use the lead Score on the find duplicates button and assign the leads with a score in the high category

75. Northern Trail Outfitters gain sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system.

What should be done to address the issue with duplicate leads?

Upload the leads to Data.com to remove duplicates and select the option to have them automatically imported

Upload the leads and click “Find Duplicates” button for each lead record to identify potential duplicate lead

Upload the leads using Data Loader and enable “Find Duplicate” setting to prevent duplicates

Upload the leads using Data Import wizard and select the appropriate field to match duplicates against existing records.

76. Cloud Kicks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully been converted in the past.

How can Cloud Kicks support this requirement?

Use Einstein Lead Scoring

Create a lead Rollup Summary Field.

Use Lead Conversation Reporting.

Create a Joined report.

77. Cloud Kicks want to track different details for trade shows and customer webinars.

Which capability enables the use of custom fields, contextual validation rules, and varied layouts?

Parent Campaigns

Custom Picklist

Campaign Hierarchies

Record Types

78. Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calender applications. UC wants to report on these activities in Salesforce.

Which two actions should the consultant recommend? Choose 2 answers

Implement Inbox to sync Outlook or Gmail calender events.

Log emails with records in Salesforce from Outlook or Gmail.

79. The sales team at Cloud kicks Cloud has roughly 100 members. The sales director has requested that newly created reports be shared with the sales team.

How should the consultant efficiently share these reports?

Create a report folder, add members in a specific profile, and share the Report folder.

Create a report folder, add members in a specific Role, and share the Report folder.

Create a report folder, add members to a Private Group, and share the Report folder.

Create a report folder, add members in a specific Queue, and share the Report folder.

80. Which data migration sequence should consultant recommend for the objects?

Opportunities, Products, pe Line toe Cases, Leads, Campaigns, Accounts, Contacts:

Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns

Contacts, Accounts, Leads, Campaigns, Opportunities, Products, Product Line Items, Cases.

Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads. Campaigns

Page 9 of 14

81. Sales director at Northern Trail Outfitters (NTO) cannot see or update their teams forecasts. Sales representatives are constant asked to provide the directors with their updated forecast information.

Which two methods should NTO use to correct how forecasts are managed? Choose 2 answers

Enable override forecast permissions in the Manager’s profile.

Create a forecast hierarchy and assign managers to the forecast manager role.

Configure weekly customized forecast reports and dashboards to be emailed to sales management.

Create a forecast Chatter groups where sales representatives can post and share their forecasts.

82. Cloud Kicks implementing Enterprise Territory Management for its retail sales. The Sales Director wants toorganize Territories based on their characteristics.

How can the Consultant meet this requirement?

Create a Territory Hierarchy, and set allocations and assignments.

Create a Territory Management Model with Territory Hierarchy and with priority.

Create a Territory Model with Territory hierarchy and set allocations.

Create Territory Types with priority and then create a Territory based on Territory Types.

83. Sales managers at Cloud Kicks have noticed that information in some opportunity reports is incomplete. A consultant has performed an analysis and determined that opportunity

stage reports often lack key information that sales managers expect at each stage because sales reps have yet to enter the data.

What should the consultant recommend so opportunity stage reports always contain the data managers expect?

Create an Auto launched flow to determine if required fields are missing.

Mark the fields as required on the Page layout.

Customize Path and create validation rules dependent on stages.

Configure Path by checking the Key Field Required checkbox.

84. Northern Trail Outfitters wants to link contacts with more than one account.

What should be recommended if a contact is an employee in one account, and on the boards of three additional accounts?

Associate the contact to other account using a custom lookup field.

Clone the contact record and add to the second account.

Enable contacts to multiple accounts feature

Add the contacts to the partner related list on the second Account.

85. Cloud Kicks has many customers that regularly renew their "shoe of the month" club membership. The sales representatives use an Account type called "shoe of the month" club for these customers. Sales management wants to use Salesforce to automate repeat opportunities.

What should a Consultant. recommend to meet this requirement?

Develop a lightning Component to set an Opportunity revenue schedule that automatically sets up a new Opportunity for renewal customers when it reaches the closed/won stage.

Develop an Apex trigger for renewal customers that inserts a copy of an Opportunity for the sales representative when it reaches the closed/won stage.

Configure a Process Builder process for renewal customersthat sends a reminder task to the sales representative to create a new Opportunity when it reaches the closed/won stage.

Configure a workflow rule for renewal customers that inserts a copy of an Opportunity for the sales representative when it reachesthe closed/won stage.

86. Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?

Develop an Apex trigger for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

Develop an Apex trigger to set an opportunity revenue schedule that automatically sets up a new opportunity for repeat accounts when it reaches closed/won stage

Configure a workflow rule for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

Configure a workflow rule for repeat accounts that sends a reminder task to the sales representative to create a new opportunity when it reaches closed/won stage

87. Cloud Kicks acquired a shoe distribution partner. The Marketing and Sales Directors want to migrate the existing sales and marketing data into Cloud Kicks' Salesforce instance.

Which three aspects should the Consultant consider before proceeding with the data migration? Choose 3 answers

Classic feature that have been improved by Lightning Experience

Total number of records being imported compared to the Salesforce edition

Criteria to apply to records that should be archived before migration

Volume of customer, partner, and prospect data from existing system

Number of marketing campaign licenses required for the migration

88. Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 million records were all migrated from a legacy database to the data warehouse that will be synced with Sales force. Cloud Kicks wants to be able to search and cross-reference records with the original source database.

What should a Consultant recommend to meet this requirement?

Use a custom External ID field and map this to the original record ID value

Use the standard External ID field and map this to the original record IDvalue.

Use a custom field named External ID and map this to the current record ID value.

Use the standard External ID field and map this to the current record ID value.

89. Part of Cloud Kicks' solution design is to incorporate Lightning Experience. The Consultant wants to see if there is an increase in the number of Lightningusers.

How should a Consultant track this?

Use the Lightning Experience transition Change Management Hub.

Create a report on users and filter for "Lightning user."

Create a report on users and add a Lightning component.

Use the Lightning Usageapp and look at the monthly data graph.

90. Cloud Kicks wants to default Opportunity name to naming convention.

Which solution the Consultant recommend?

Create a Validation Rule on the Opportunity Object and evaluate the rule when the record is created.

Create a Validation Rule to require users to follow the defined naming convention

Create a Workflow Rule on the Opportunity Object and evaluate the rule when the record is created and every time the record is edited.

Create a Workflow Rule on the Opportunity Object with Time Dependent Actions, and evaluate the rule when the record is created and every time the record is edited.

Page 10 of 14

91. Northern Trail Outfitters is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its email templates are retained.

What should be recommended for a successful migration?

Enable Email to salesforce before sending email templates to salesforce

Manually recreate the email and mail merge templates in salesforce

Enable Email-to-case and use Import Wizard.

Create an email template change set or use the Lightning Platform.

92. Northern Trail Outfitters (NTO) is planningto implement salesforce sales cloud to support its professional services division. The NTO sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages.

What should a consultant recommend to meet this requirement?

Create a global publisher action to view all customer purchasing activity

Enable the orders object in salesforce to track customer purchases

Enable salesforce console for sales to see customer purchasing activity

Create a custom objectrelated to the account, contact and contact objects.

93. Cloud Kicks has just deployed an of its configurations. The admin wants to build a separate process but uses most of the objects that were deployed.

What is the best practice a consultant should recommend to the admin?

Build m a test release environment and test changes in Production.

Build in a Developer Sandbox and test changes in Production.

Build in a Developer Sandbox and test changes in a test release environment.

Build m a testrelease environment and test changes in a test release environment.

94. Northern TrailOutfitters (NTO) is preparing for the launch of its new sales cloud implementation to a global user base. With previous sales automation application, the company had slow adoption of the new solution.

What factor should be considered with the sales cloud deployment to help ensure the adoption? Choose 3 answers

Maintenance release schedule

Management communications

Training in local language

Type of training delivered

Sales rep quota targets

95. Cloud Kicks requires its sales associates to record all customer interactions within Salesforce.

Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

Close Rate

Renewal Rate

Forecast Accuracy

Activity Tracking

96. Cloud Kicks wants to use web to-lead sopotential customers can submit requests for Its products. Some existing customers also use this form to request new products, but their requests are being blocked.

What should the consultant recommend to resolve this issue?

Set up an API integration because web-to-lead and Duplication Rules are incompatible.

Create a new matching rule that ignores contacts, and set the Duplicate Rule to allow and report (with alert).

Modify the current Duplicate Rule to run only when the current user Is the default web to-lead creator, and set that rule to allow and report (with alert)

Create another Duplicate Rule to run only when the current user is the default web to-lead creator, and set that rule to allow and report (without alert).

97. The sales manager at a company has noticed that sales teams are having trouble understanding who should an Opportunity. Sales teams base their sales Opportunities onassignments to specific ZIP codes.

Which solution should the consultant recommend?

Sharing Rules

Territory Management

Account Teams

Sales Cloud Einstein

98. Cloud Kiks wants to implement a methodology to determine which current Leads have the most in common with Leads that have successfully has been converted in the past.

How Cloud Kicks support this requirement?

Create a Lead Rollup Summary Field.

Use Einstein Lead Scoring.

Use Lead Conversion Reporting.

Create a joined report.

99. Cloud Kicks’ sales productivity is on the decline, while its competitors are more successful. The consultant has suggested Einstein Opportunity Insights.

Which three insights can this provide? Choose 3 answers

Opportunity Representative Score

Sentiment Analysis

Follow-up Reminders

Deal Prediction

Key Moments

100. A consultant has successfully deployed Sales Cloud at Cloud Kicks.

What is the final step in completing an engagement?

Measure adoption

Perform testing

Deploy solution

Hand over documentation

Page 11 of 14

101. Cloud Kicks (CK) has a custom object, Project__c, that has a lookup relationship to the Opportunity object. The CK project manager has requested a report that includes both Project__c and Opportunity data.

What should the consultant use to include data from both the Project__c and Opportunity objects in one report?

Matrix reports

Junction reports

Cross-object filters

Custom report types

102. The Cloud Kicks (CK) sales team works with two different types of leads: distributors and retailers. CK's management wants the sales team to follow two different lead qualification processes before converting the Lead into an opportunity.

Which three actions should a consultant recommend to meet this requirement? Choose 3 answers

Create retailer and distributor lead processes.

Create a new profile and only assign one lead record type to it.

Add leads to different campaigns based on lead type.

Create Status picklist values specific to each lead type.

Create distributor and retailer lead record types.

103. Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points.

Which three approaches should a consultant use to learn about and empathize with the customer? Choose 3 answers

Embodying

Shadowing

Interviewing

Role Playing

Leading Workshops

104. Northern Trail Outfitters' partners need the new quoting functionality that was recently implemented for sales representatives.

What should be recommended?

Create a custom quote object to capture partner quotes on opportunities separate from non-partner quotes.

Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts.

Update the partner sales process to include stages for managing and submitting partner quotes.

Enable quotes and content in the Partner Communities to allow partners to store their PDF quotes.

105. Northern Trail Outfitters (NTO) currently uses the customizable forecasting feature.

A sales representative at NTO has four opportunities for the current quarter that are detailed below:

• $3,500 opportunity in the Best Case forecast category

• $2,000 opportunity in the Commit forecast category

• $1,000 opportunity that has been dosed/won

• $1,000 opportunity that has been lost

What are the sales representatives Best Case forecast for the current quarter?

$6,500

$2,000

$5,500

$3,500

106. Northern Trail Outfitters has Advanced Currency Management enabled and needs report that span time periods when the exchange rate was different.

What is the converted amount based on this scenario?

On exchange rates that use the most current entry

On exchange rates entered in the opportunity

On exchange rates that use the oldest entry

On the historical exchange rate associated with the close date

107. Universal Containers wants todivide the revenue of the closed Opportunities between sales reps that worked on the deal. Additionally, on some deals, the sales reps work with technical sales managers and want a way to credit them for their support.

How should the consultant meet this requirement?

Enable Opportunity Teams and ask Opportunity owners to add technical sales managers.

Use adjustments in Collaborative Forecasting to attribute Opportunity revenue to each technical sales manager

Enable Opportunity splits, revenue splits for sales reps, and overlay splits for technical sales managers.

Create 2 formula field on the Opportunity to track revenue attributed to technical sales managers.

108. A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering use cases for Sales Processes.

Which two groups should provide content for the use cases? Choose 2 answers

Sales reps

Finance team

Sales operations

Executives

109. The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.

Which action should be taken to convert a lead into a Person Account?

Create an Individual Lead Record Type.

Populate the Company field with ‘Person.

Enable Contacts to Multiple Accounts.

Leave the Company field blank.

110. A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales.

Which two use cases support this recommendation? Choose 2 answers

Need to view the caller ID on screen and quickly make calls with one click

Need to add notes quickly while talking to the client

Need to chat with customers in real time with Chatter

Need to prioritize search results for contacts and opportunities

Page 12 of 14

111. Cloud Kicks just deployed SalesCloud globally and wants to make sure that all of its users are using Salesforce.

How should the consultant determine if all regions are using Salesforce?

Assign all users to a region, build a report using user login history, and filter on region.

Create an Opportunity report per region, filtering by User.

Ask each regional sales manager to run the standard User Adoption report.

Install Salesforce Adoption Dashboards from the AppExchange and use the region chart.

112. On Lead creation, the Sales Director of Cloud Kicks wants to implement rules to assign lead to the appropriate user. The new record should have the assignee's default record type.

Which approach should the Consultant recommend to meet the requirement?

Specify in the User settings to take the record type of the assigned.

Specify in the Profile settings to take the record type of the assigned.

Specify in the Lead settings to take the record type of the assigned.

Specify the Lead Assignment Rules to take the record type of the assigned.

113. Cloud Kicks needs the ability to determine the effectiveness of a recent marketing campaign on new leads.

Which solution should the Consultant recommend?

Create a custom object and a record for the campaign, then relate the newly created recordto the lead

Enable campaign influence and report on the influence percent and revenue share.

Specify the date range of the leads added to the campaign.

Create a custom text field to capture the marketing campaign

114. A Cloud Kicks syncs with a distributor partner's external system that ships the "Shoe of the Month" club to all Cloud Kicks' monthly subscribers. The VP Of Delivery wants to get notifications when machines that fold the boxes are malfunctioning, so that they can preemptively communicate to subscribers that the shipment may be delayed.

What should the Consultant recommend?

Platform Events

Salesforce-to- Salesforce

Salesforce Connect

Workflow rules with email alerts

115. Northern Trail Outfitters (NTO) has completed its annual planning and wants to

update the territory assignments for all sales reps inits enterprise. NTO understands this can impact the current year closing due by the end of the quarter. The IT team is also planning a release of the new incentive management package that will be used by sales reps.

Which two considerations should the consultant consider when deciding on the timing of the release? Choose 2 answers

Testing changes to Territory Management and the incentive management package should be completed in a Full Sandbox before releasing to Production.

Changes to Territory Management need to be made in Production directly and can be completed without impacting users.

Installing a new incentive management package along with Territory Management changes may add high risk to the deployment.

Combining the Territory Managementchanges, and the incentive management package allows for mi faster ramp-up time for users.

116. Cloud Kicks is expanding to international markets, but some products are not visible in the international price book.

Which twosteps should be taken? Choose 2 answers

Check that the products have a standard price in the list price field.

Activate the products in the price book.

Check that the products have a $0 list price

Check to ensure the products have beenadded to the price book.

Activate the price book

117. A Consultant is configuring Einstein Forecasting to help the sales team predict how much they will sell by the end of a forecasting period.

Which two considerations should the consultant keep in mind to ensure that predictions are displayed? Choose 2 answers

Predictions are based only on thestandard close date and Amount fields.

Predictions are only shown when at least 12 months of Opportunity data exists.

118. Cloud Kicks is implementing Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for territoriesto be provided.

Which two recommendations should the consultant make? Choose 2 answers

Assign a forecast manager to a territory.

Include the forecast manager field on the territory page layout.

Create Apex class code to roll up forecast details for a territory.

Include the formula field in the territory page layout.

119. Cloud Kicks has a custom object, Projects, that has a Lookup relationship to the Opportunity object.

How can the Consultant build a report that a report that contains datafrom both the Project _c and Opportunity objects?

Custom Report Types

Matrix Reports

Dashboards

Cross-object Filters

120. Cloud kick has an external ERP system which stores product order information. Cloud kicks wants to view those orders as a related list on the account record in real time.

What solution should the consultant recommend?

Create custom object product under information in salesforce, run a night scheduler to get details from ERP and add the add the custom object as a related list on the account

Implement salesforce to salesforce connect to get real time product order information and add it as a related list on the account.

Implement salesforce connect and external object to get real time product order information and add it as a related list on the account.

Create a lightning component, and using REST integration, get the real time product order information from ER

Page 13 of 14

121. Universal Containers wants to automatically add emails and events that sales reps send and receive from Gmail to the activity timeline of related records.

What should the consultant recommend to meet the requirement?

Gmail for Salesforce

Marketing Cloud Journeys

Email to Lead

Einstein Activity Capture

122. Universal Containers has four product lines, each with its unique sales cycle. Once the prospectis qualified, the sales reps should follow the product-specific sales cycle.

Which two actions should a consultant recommend to meet these requirements? Choose 2 answers

Implement sales processes that map to each Opportunity record type.

Create Opportunity record types for each product line.

123. Northern Trail Outfitters has multiple currency enabled.

Which two statements are true about opportunities in this situation? Choose 2 answers

The selected currency is used for the Amount (Converted) field.

Currency must be specified for the opportunity

User’s default currency overrides the specified opportunity currency.

The selected currency is used for the Amount filed.

124. The project is almost finished, and now it’s time to test the changes and updates that have been made before go-five. Cloud Kicks does not have a Partial or FullSandbox.

How should the consultant recommend testing be conducted?

Create a new Sandbox, populate it with data, and ask volunteers to test it with use cases.

Create test Accounts and Opportunities in Production and ask volunteers to test it with usecases.

Create a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases.

Create a new Sandbox and ask volunteers to test it with use cases.

125. Sales management at Northern Trail Outfitters (NTO) would like to track the following information: • Number of open opportunities in the current quarter by sales representative • Number of closed opportunities in the last quarter by sales representatives.

What should a consultant recommend to meet these requirements?

Create an analytic snapshot

Create a dynamic dashboard

Create a summary report with cross filters

Create a joined report

126. The sales at Cloud Kicks needs to track the number of retail locations for each of its Leads.

Once the Lead is converted, the sales team wants to see the number of retaillocations related to its customer. The service team also wants to view this information.

Which two actions should the Consultant take to meet this requirement? Choose 2 answers

Create a rollup field on the Account to calculate the number of retail locations.

Map the custom field from the Lead object to the custom field on the Account object during lead conversion.

Update the Account with number of retail locations after it has been converted.

Create custom fields on the Account and Leadobjects to store the number of retail locations.

Map the custom field from the Lead object to the standard field on the Account object during lead conversion.

127. Cloud Kicks is now live and training is complete, but the system administrator keeps calling with questions about the process.

Which strategy should the Consultant use?

Test the process to make sure it still works.

Direct the admin to ask Salesforce

Conduct a Knowledge Transfer with the admin.

Have the admin review the solution design.

128. Universal Containers is realigning sales territories and needs to update ownership across its 400,000 accounts. The organization-wide default for Accounts is Private.

Which two factors should the consultant consider when updating the sales territories and Account owners? Choose 2 answers

The organization-wide default should be set to Public before the update can be performed.

The Salesforce Platform can update up to 200 accounts at a time.

The data update will cause sharing recalculations and should be completed during off-peak hours.

The team can defer sharing calculations to decrease the risk of lock errors during the data update.

129. A sales rep has access to an Account which has multiple child Accounts through the Account hierarchy.

What will the sales rep see after clicking the view Hierarchy link?

No Accounts in the hierarchy

All Accounts in the hierarchy, with all fields visible

Only child Accounts in the hierarchy

All Accounts in the hierarchy, with limited field visibility

130. Asia Pacific and Japanese sales teams from Cloud Kicks have requested separate report folders for each region. The VP of Sales needs one place to find reports for all the regions and still wants to retain visibility of the reports in eachfolder.

What should the Consultant recommend to meet this requirement?

Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped folders for each region.

Create all new regional foldersand move the reports to the respective region folder with viewer access.

Create all new regional folders and move the reports to the respective region folder with subscribe access.

Create subfolders, keeping the top region folder sharing settings andlimiting the sharing settings for the subfolders for each region.

Page 14 of 14

131. During the Deploy phase at Cloud Kicks, users are finding it difficult to use a new system, which is adoption.

How should the consultant avoid this issue in the future?

Design a solution during the Build phase.

Conduct a Beta review during the Validate phase.

Gain buy-in during the Analyze phase.

Develop test scripts during the Plan phase.

132. Cloud Kicks has hired a consultant to help with its quoting process. The consultant has determined that some quote custom fields should be viewedfrom the Opportunity.

What should a consultant consider when implementing the custom fields?

Related Quote items on all Quotes are impacted when an Opportunity Line Item is deleted.

133. The Cloud Kicks admin is planning to deploy new functionality as part of its quarterly update process. The consultant hasrecommended completing the update outside of business hours to avoid impacting users.

Where should the consultant direct the admin to check for scheduled system maintenance?

Company Profile

Trailblazer Community

Trailhead

Salesforce Trust

134. Northern Trail Outfitters (NTO) wishes to track relationships between itscustomers. For example, some customers are suppliers for other customers.

What should a consultant recommend to track multiple customer relations?

Add the related company to the first company's account team, with supplier as the role.

Add the related company to the first company's custom supplier lookup field as a value.

Add the related company to the first company's partner related list, with supplier as a value.

Add the related company to the first company's contact roles related list, withsupplier as a value.

135. Cloud Kicks (CK) has just started selling its products internationally. Management wants Salesforce Opportunities and forecasting to reflect the respective currency of CK's prospects which include the U.S. dollar, euro, British pound, and Japanese yen.

In which two ways will this impact the existing CK price book? Choose 2 answers

Each user can select their personal currency.

Opportunities to multinationals can induce more than one currency.

Each currency requires its own custom price book

Every currency price needs to be added to all of the products in the standard price book.

136. A sales manager wants a report that reflects all activities in the manager's accounts, including contactsand opportunities.

Which report should the sales manager use?

Activities report on accounts and opportunities the manager owns

Activities report on accounts, contacts and opportunities the manager own

Activities report on accounts the manager owns

Activities report on accounts and contacts the manager owns

137. Sales representatives and partners of Northern Trail Outfitters (NTO) constantly complain about the poor quality of lead data. Leads are owned by the Vice President of Marketing, who has established a task force and a project to remedy the situation.

Which approach should the task force consider to improve and maintain the quality of lead data? Choose 2 answers

Use tools like the Lead Import wizard to identify and remove duplicates.

Import the lead data using the Find Duplicates wizard on the lead object.

Use Data.com to clean the existing lead data and new data going forward.

Create a workflow notification when leads are created with poor Quality data.

138. Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemented exchange rates by using advanced currency management.

How is the convertedcurrency amount on Opportunities calculated?

Based on the Opportunity stage regardless of the Close Date

Based on the historical exchange rate regardless of the Close Date

Based on the Close Date regardless of the Opportunity stage

Based on the exchange rate regardless of the Close Date

139. The Cloud Kicks mobile salesteam is using a combination of iOS and Android devices. The sales manager has requested that sales representative must record client meeting activity within Salesforce immediately after a meeting.

Which two actions should a Consultant recommend to meet this requirement? Choose 2 answers

Log an activity using a Quick Action.

Log a meeting activity using the email to Salesforce feature.

Have the sales reps install the Salesforce Mobile app on their devices.

Have the sales reps install theOutlook for Lightning app on their device.

Log a meeting with mobile smart actions automatic sync.

Have the sales reps install Salesforce on their mobile devices.

Facebook Twitter LinkedIn Google + Email